Remote Data Center Project Lead

7257 Syneos Health Argentina S.A.; Rosario; Remote; ARS 121,164,000 - 181,747,000; Full time

Job summary

7257 Syneos Health Argentina S.A. is seeking a Technical Project Manager - Data Center (Remote) to own client relationships and drive end-to-end data center projects, from hardware deployment to documentation and sign-off.

You will manage tickets, coordinate with vendors, and lead a small team while maintaining dashboards and ensuring compliance with safety and ITIL-driven change processes. This role requires strong communication and hands-on technical leadership.

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience with a technical background.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client‑facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on‑site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.

Skills

Technical communication

Client-facing

Project management

Team leadership

Hands-on hardware

Tools

Jira

ServiceNow

Zendesk

Job description

7257 Syneos Health Argentina S.A. is seeking a Technical Project Manager - Data Center (Remote) to own client relationships and drive end-to-end data center projects, from hardware deployment to documentation and sign-off.

You will manage tickets, coordinate with vendors, and lead a small team while maintaining dashboards and ensuring compliance with safety and ITIL-driven change processes. This role requires strong communication and hands-on technical leadership.