Customer Support Representative (Argentina/ North Macedonia)

Dinotech; Buenos Aires; Remote; ARS 27,262,000 - 42,408,000; Full time

Benefits offered by this job

Collaborative team

Supportive environment

Online team events

Learning opportunities

Competitive compensation

Job summary

Dinotech is seeking a Remote Customer Support Representative to join our international team from Argentina or North Macedonia. You will respond to inquiries via email and live chat, using internal tools to own customer issues and collaborate across departments to resolve complex queries.

Ideal candidates have exceptional English written communication, flexibility to work remotely, and a collaborative mindset.

Qualifications

• Excellent written English communication.
• Remote work flexibility.
• Team player mindset.
• Passion for delivering outstanding customer service.
• Willingness to learn and grow professionally.
• Experience with customer service processes and tools.
• Gaming industry experience (preferred).

Responsibilities

• Respond to customer inquiries via email and live chat.
• Utilise internal tools to address and own customer concerns.
• Collaborate with other departments to resolve complex queries.
• Work closely with our diverse international team.

Skills

Written English

Remote work

Team player

Adaptability

Willingness to learn

Job description

Join Our Team as a Remote Customer Support Representative in Argentina or North Macedonia!

Are you passionate about providing top-notch customer service? Do you thrive in a dynamic environment where teamwork and adaptability are valued? If so, we'd love to welcome you aboard our international team!

At Dinotech we believe in the power of excellent customer support to foster positive relationships with our clients. As a Customer Support Representative, you'll be at the forefront of our communication efforts, ensuring our customers receive the assistance they need promptly and effectively.

What you’ll be doing:

• Responding to customer inquiries and resolving issues via email and live chat.
• Utilising internal tools to address and take ownership of customer concerns.
• Collaborating with other departments to elevate and resolve complex queries.
• Working closely with our diverse international team.

What you’ll bring:

• Exceptional written communication skills in English.
• Flexibility and adaptability to work in a remote setting.
• A team player mindset, eager to collaborate and support colleagues.
• A passion for delivering outstanding customer service.
• A willingness to learn and grow professionally.

Preferred Qualifications:

• Experience with Customer Service and Responsible Gaming processes and tools.
• Previous experience in the gaming industry.

What we offer:

• Collaborative international team
• Supportive working environment
• Online team events
• Learning and development opportunities
• Competitive compensation