Remote Customer Success Manager — Full Lifecycle Ops

Digital Executive; Argentina; Presencial; ARS 89.306.977 - 148.844.963; Jornada completa

Descripción de la vacante

Digital Executive is seeking a Customer Success Manager to own the full client lifecycle—from onboarding through post-install support. This role is highly operational and requires pushing initiatives forward in a fully remote, English-speaking environment.

You will coordinate inbound leads, scheduling, installation, and ongoing account management; maintain HubSpot with accurate deal stages; and drive upsells through strong client relationships and proactive communication.

Formación

• 4+ years in customer success, account management, or client operations
• Experience managing inbound leads and post-sale client relationships
• Strong operational mindset with attention to timelines and follow-ups
• Comfortable with CRM systems (HubSpot preferred)
• Excellent written and verbal communication
• Highly organized with attention to detail
• Proactive and assertive in driving momentum
• Ability to manage multiple workflows without losing structure

Responsabilidades

• Respond to inbound inquiries via Webflow, calls, and email
• Follow up with leads from events and conferences
• Source and engage leads from LinkedIn and Instagram
• Qualify leads and route to sales
• Maintain HubSpot deal stages and contact data
• Coordinate onboarding, installation, and client care
• Manage ongoing client relationships with regular check-ins
• Coordinate scheduling, site readiness, and post-install support
• Manage tickets end-to-end and resolve issues
• Drive upsells through relationships and referrals

Conocimientos

Customer success

Account management

CRM (HubSpot)

Operations mindset

Communication skills

Organization

Proactive

Workflow coordination

Herramientas

HubSpot

Descripción del empleo

Digital Executive is seeking a Customer Success Manager to own the full client lifecycle—from onboarding through post-install support. This role is highly operational and requires pushing initiatives forward in a fully remote, English-speaking environment.

You will coordinate inbound leads, scheduling, installation, and ongoing account management; maintain HubSpot with accurate deal stages; and drive upsells through strong client relationships and proactive communication.