Remote Customer Service Supervisor - Training & Team Growth

Ecolab; Buenos Aires; Remote; ARS 1,200,000 - 1,400,000; Full time

Job summary

Ecolab is seeking an Associate Customer Service Supervisor based in Buenos Aires with a remote option. The role focuses on supporting the supervisor, guiding the Customer Service Group, and ensuring daily responsibilities are met.

You will develop training procedures, create schedules and KPIs, and provide feedback to improve team performance while handling order-to-cash activities and customer inquiries.

Qualifications

• Advanced English proficiency (oral and written).
• 3–5 years customer service or business-related experience.
• 1–3 years of people leadership experience.
• Strong analytical skills.
• Experience with Microsoft Office Suite (Excel, Word, Outlook).
• Excellent problem solving, investigation and troubleshooting skills.

Responsibilities

• Supports supervisor in helping manage day-today activities of Customer Service Group.
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team.
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams.
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups.
• Troubleshoots systems when issues arise.
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to.
• Provide training and support for new and existing employees.
• Demonstrates knowledge of complex scenarios related to the order-to-cash process.
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries.

Tools

SAP experience

Job description

Ecolab is seeking an Associate Customer Service Supervisor based in Buenos Aires with a remote option. The role focuses on supporting the supervisor, guiding the Customer Service Group, and ensuring daily responsibilities are met.

You will develop training procedures, create schedules and KPIs, and provide feedback to improve team performance while handling order-to-cash activities and customer inquiries.