Remote Customer Service Rep - Growth & Training

Volvo Group; Neuquén; Remote; ARS 57,911,000 - 85,342,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Job summary

Volvo Group is seeking a Remote Customer Service Representative to join the Customer Experience team. You will handle inquiries via phone, email, chat, and other channels, providing accurate information and ensuring a positive customer experience.

You will manage reservations, changes, cancellations, and general questions while maintaining CRM records and escalating complex issues as needed. A proactive, professional attitude is essential for success in this remote role.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve concerns professionally and efficiently.
• Follow up to ensure needs are addressed.
• Maintain customer records in company systems.
• Escalate complex issues to the appropriate department.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.
• Protect confidentiality and follow policies.
• Perform other duties as assigned.

Skills

Verbal and written communication

Interpersonal and problem solving

Professional and friendly attitude

Calm under pressure

Attention to detail

Organizational skills

Multitasking and prioritization

CRM proficiency

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Volvo Group is seeking a Remote Customer Service Representative to join the Customer Experience team. You will handle inquiries via phone, email, chat, and other channels, providing accurate information and ensuring a positive customer experience.

You will manage reservations, changes, cancellations, and general questions while maintaining CRM records and escalating complex issues as needed. A proactive, professional attitude is essential for success in this remote role.