Remote Crypto Onboarding Specialist (24/7)

Kraken; Comisión de Fomento de Perú; Hybrid; ARS 73,115,000 - 97,487,000; Full time

Job summary

Kraken is seeking a dedicated Customer Support Specialist to lead client onboarding and verification for a 6‑month fixed-term role. You will handle KYC reviews, funding inquiries, and live chat communications, ensuring smooth, compliant onboarding and proactive risk handling.

The ideal candidate has 2+ years in customer service, a strong crypto passion, and the ability to work a 24/7 shift schedule. This fully remote position emphasizes privacy, CSAT/NPS, and cross-functional collaboration.

Qualifications

• 2+ years in a customer service or business support role delivering a 5-star experience.
• Willing to work a 24/7 rotating schedule including evenings and weekends.
• Strong passion for cryptocurrency and the digital asset industry.
• Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics.
• Able to explain complex procedures clearly to clients and internal stakeholders.
• Exceptional attention to detail and workflow accuracy.
• Highly organized with solid time management across multiple priorities in a fast-paced environment.
• Strong interpersonal skills and commitment to data privacy and compliance.
• This is a fully remote role requiring English fluency.

Responsibilities

• Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
• Guide clients through document resubmission and re-verification during remediation initiatives.
• Identify and escalate potential risks or suspicious documentation to the appropriate teams.
• Address client questions on application status, account upgrades, and verification requirements with clear communication.
• Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions.
• Communicate relevant marketing initiatives and regional promotions per Kraken guidelines.
• Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks.
• Collaborate cross-functionally to improve onboarding and support workflows.

Skills

Customer service

Shift work

Crypto knowledge

CSAT & NPS

Clear communication

Attention to detail

Time management

Privacy & compliance

Remote work (English)

Tools

Zendesk

Salesforce

Job description

Kraken is seeking a dedicated Customer Support Specialist to lead client onboarding and verification for a 6‑month fixed-term role. You will handle KYC reviews, funding inquiries, and live chat communications, ensuring smooth, compliant onboarding and proactive risk handling.

The ideal candidate has 2+ years in customer service, a strong crypto passion, and the ability to work a 24/7 shift schedule. This fully remote position emphasizes privacy, CSAT/NPS, and cross-functional collaboration.