Remote Client Success Liaison (Sales & Service)

Fletcher Jones; Ciudad de Mendoza; Remote; ARS 48,466,000 - 63,611,000; Full time

Benefits offered by this job

Work from home

Job summary

Fletcher Jones in Argentina is seeking a Remote Customer Service Representative to be the primary contact for clients, handling inquiries about insurance sales, benefits, and general accounts. This role emphasizes proactive communication, relationship building, and delivering exceptional service across channels.

You will conduct outbound telemarketing to promote services, coordinate with sales and marketing teams, and analyze client data to improve satisfaction.

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing with a focus on client interaction.
• Strong negotiation and communication skills; multilingual ability is a plus.
• Familiarity with sales administration processes and data analysis.
• Knowledge of insurance sales or benefits administration is desirable.
• HIPAA awareness when handling sensitive information is essential.
• Ability to work independently in a remote setting.
• Multilingual capabilities to serve diverse client populations effectively.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels.
• Manage client inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities.
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies.
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions.
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions.
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention.

Skills

Customer service

Sales

Telemarketing

Multilingual

Job description

Fletcher Jones in Argentina is seeking a Remote Customer Service Representative to be the primary contact for clients, handling inquiries about insurance sales, benefits, and general accounts. This role emphasizes proactive communication, relationship building, and delivering exceptional service across channels.

You will conduct outbound telemarketing to promote services, coordinate with sales and marketing teams, and analyze client data to improve satisfaction.