Remote Bilingual Ops & Project Associate (En/Es)

Valatam; Quilmes; Remote; ARS 850,000 - 1,200,000; Full time

Job summary

Valatam in Buenos Aires is seeking a Senior Associate for Americas Learning & Development Projects. You will provide advanced operational, process, and technology support across learning programs, ensuring quality documentation and timely publication in our systems.

You will manage a portfolio of learning projects, maintain content repositories, and collaborate across time zones to deliver high-quality outcomes and continuous process improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in professional services or corporate environment.
• Experience in learning and development preferred.
• Working in international and diverse environments.
• 3–7 years’ work experience preferred.

Responsibilities

• Drive portfolio management with feedback and reporting to support course maintenance/retirement decisions.
• Maintain facilitator, participant and on-demand materials in SharePoint.
• Support management of a portfolio of learning projects, assisting senior staff as needed.
• Create and maintain project plans and timelines.
• Communicate progress, barriers, risks, and benefits to team members and clients.
• Complete documentation for SuccessFactors LMS publication, revision, and item assignment.
• Perform data quality checks on content development and publication documentation.
• Maintain knowledge of publication and revision processes for curricula.
• Oversee curriculum pipeline management with stakeholders and seniors.
• Support vendor management and learning project communications.
• Coordinate with external training vendors to schedule, publish, and maintain offerings.
• Assist with vendor contract renewals and PO workflows.
• Manage ServiceNow tickets for credit awarding with vendors.
• Offer operational reporting and suggest process improvements.
• Respond to managers and sponsors with cross-project solutions.
• Update learning resources (SharePoint, OneNote) to stay current.

Skills

English

Organization skills

Communication

Office 365

AI tools

Data review/summarization

Problem solving

Multi-project management

Commercial awareness

Education

Bachelor’s degree

Tools

Excel

SharePoint

OneNote

ServiceNow

SuccessFactors

Job description

Américas Learning & Development (L&D) Projects Specialist – Senior Associate

As an Americas Learning & Development (L&D) Projects Specialist – Senior Associate you’ll provide advanced operational, process, and technology support to learning projects or programs. This includes supporting functions and processes within learning, including the quality assurance of learning documentation, collection of documentation required for internal reviews and analysis, as well as the maintenance outcomes of learning items in our internal systems. In this role you will be expected to produce high quality deliverables and assist on special projects where needed.

Your key responsibilities

• Drive portfolio management activities including feedback and consumption reporting and analysis to support course maintenance/retirement recommendations.
• Maintain facilitator, participant and on-demand self‑study materials repository in SharePoint.
• Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects.
• Create and maintain project/program documentation, including project plans and timelines.
• Communicate progress, barriers, risks, and benefits to team members and clients to ensure project success.
• Complete or collect all documentation required for SuccessFactors LMS Course/Item publication, Course/Item revision and item assignment.
• Complete quality checks on data related to the content development process and on required documentation for publication.
• Maintain a comprehensive knowledge and awareness of the item and program publication process and item revision process.
• Executing course maintenance, decommissioning, and AMR (annual maintenance review) processes, and providing overall curriculum pipeline management with business stakeholders and senior team members.
• Support reporting, vendor management, maintenance processes, and communication efforts related to learning projects.
• Coordinate with external training vendors to schedule, publish, and maintain learning offerings.
• Support vendor contract renewals and purchase order workflows.
• Manage ServiceNow tickets for credit awarding related to external training vendors, ensuring accurate and timely processing.
• Offer operational reporting and analysis, suggesting improvements based on workflow and process analysis.
• Respond to the needs of managers, sponsors, and stakeholders, identifying alternative solutions and facilitating cross‑project solutions.
• Update learning team resources (, SharePoint, OneNote) to maintain content relevancy.

Knowledge and Skills Requirements

• Strong spoken and written English skills to work in an international environment.
• Strong organization, time management and prioritization skills.
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment.
• Basic knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint).
• Ability to use AI‑enabled tools effectively.
• Ability to review and summarize data points.
• Ability to solve problems, make recommendations, and present solutions to team members.
• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession.
• Ability to learn new processes and skills quickly.
• Ability to prioritize tasks.
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality.
• Commercial acumen and business awareness.

Additional Skills

• Intermediate knowledge of Microsoft Excel would be a great advantage (, Pivot Tables, Formulas, Formatting, Data Cleaning, etc.).
• Knowledge of learning development processes and standards.
• Optional not required – Knowledge and hands‑on experience of ServiceNow and SuccessFactors.

Other Requirements

• Flexibility in working hours to accommodate multiple time zones as needed.
• This role works with team members in all US time zones.

Job Requirements

• Bachelor’s degree or equivalent experience.
• Experience working in a professional services or corporate environment.
• Experience working in learning and development is preferred.
• Working in international and diverse environments.
• 3-7 years’ work experience preferred.

Location

Buenos Aires, Buenos Aires, Argentina

Job type

Full time