Remote Bilingual Intake Specialist - Personal Injury

Talentohc; Quilmes; Remote; ARS 64,907,000 - 83,452,000; Full time

Job summary

Talentohc is seeking an Intake Specialist for a US-based personal injury law firm. You will be the first point of contact, handling calls, web leads, and inquiries with warmth and efficiency while gathering case details and qualifying prospects.

Fluency in Spanish and English is required; 2+ years in legal intake or similar roles in a US firm; strong data entry and CRM familiarity; remote work from Latin America; prior sales/lead conversion experience is a plus.

Qualifications

• 2+ years of experience in legal intake, customer service, or client-facing roles within a US law firm (Personal injury experience preferred).
• Full fluency in written and spoken Spanish and English.
• Background in sales, lead conversion, or phone-based customer retention is a plus.
• Friendly, upbeat, and empathetic demeanor with the ability to build immediate rapport over the phone.
• Exceptional organizational skills with high attention to detail in record-keeping and data entry.
• Tech-savvy with prior experience using case management tools like Filevine, Clio, or CRM platforms.

Responsibilities

• Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly.
• Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability.
• Utilize strong communication and subtle sales skills to explain firm services, address prospective client hesitations, and encourage client conversion.
• Enter, update, and manage prospective and active client data meticulously in legal case management software (e.g., Filevine, Clio, or similar).
• Schedule follow-up contacts, conduct active outreach on pending leads, and maintain consistent communication.
• Route calls, take messages, respond to emails, and ensure seamless support for the legal team.
• Maintain accurate, complete, and fully compliant documentation across all firm channels.

Skills

Intake experience

Customer service

Spanish & English fluency

Sales mindset

Data entry / record-keeping

CRM / case management familiarity

Tools

Filevine

Clio

Job description

Talentohc is seeking an Intake Specialist for a US-based personal injury law firm. You will be the first point of contact, handling calls, web leads, and inquiries with warmth and efficiency while gathering case details and qualifying prospects.

Fluency in Spanish and English is required; 2+ years in legal intake or similar roles in a US firm; strong data entry and CRM familiarity; remote work from Latin America; prior sales/lead conversion experience is a plus.