Remote Application Support Engineer - AI Platform

Overseas (United States); Buenos Aires; Remote; ARS 123,879,000 - 185,819,000; Full time

Benefits offered by this job

Paid in USD (bi-monthly)

Paid Time Off

Holidays observance

100% remote setup

Sydney business hours alignment

Job summary

Overseas is seeking an Application Support Engineer to help top customers build and scale apps on our AI platform. You will debug production issues, advise on architecture, and fix the underlying platform to prevent recurrence.

You will also design automations to scale support for hundreds of customers daily, with strong emphasis on clear communication. This 100% remote role aligns with standard Sydney business hours and offers paths into software engineering and related roles after 6–12 months.

Qualifications

• Experience debugging production issues in customer apps.
• Strong TypeScript and React background.
• Excellent written and verbal communication for non-technical users.
• Ability to close 50+ tickets per day or more with quality.
• Bias to ship fast and create self-serve resources.

Responsibilities

• Fully resolve issues in customer apps and advise on architecture.
• Explain problems and fixes in clear language to non-technical customers.
• Debug production issues using logs, traces, repros, and tests.
• Close high-volume tickets without sacrificing quality.
• Turn fixes into platform improvements to prevent recurrence.
• Spot patterns across tickets and flag product gaps.
• Collaborate with engineering to ship fixes quickly.
• Keep docs up to date and write clear guides.
• Automate support workflows and build AI-assisted tooling.
• Be the first contact for incidents during working hours.

Skills

TypeScript

React

Debugging production issues

Customer communication

System & architecture thinking

Tools

Postgres

Redis

ClickHouse

Hono

Drizzle ORM

Temporal

Tailwind

AWS

CDK

Terraform

Job description

Overseas is seeking an Application Support Engineer to help top customers build and scale apps on our AI platform. You will debug production issues, advise on architecture, and fix the underlying platform to prevent recurrence.

You will also design automations to scale support for hundreds of customers daily, with strong emphasis on clear communication. This 100% remote role aligns with standard Sydney business hours and offers paths into software engineering and related roles after 6–12 months.