Remote Application Support Engineer for AI App Builder

Hire Overseas; Buenos Aires; Remote; ARS 139,086,000 - 185,448,000; Full time

Benefits offered by this job

Paid in USD bi-monthly

Paid Time Off

Holidays

Remote work

Sydney hours

Job summary

Hire Overseas seeks an Application Support Engineer to help non-technical customers build and scale apps on an AI platform. You will debug production issues, advise on architecture, and implement fixes across the platform. The role emphasizes fast delivery, clear communication, and creating scalable support processes.

Remote work is supported 100%, with standard Sydney business hours. Opportunity to grow into software engineering or pre-sales within 6–12 months.

Qualifications

• Strong TypeScript and React background.
• Experience debugging production issues with logs and traces.
• Clear written communication tailored to audiences.
• Customer-facing experience such as support or pre-sales.
• Ability to work standard Sydney business hours.

Responsibilities

• Fully resolve issues in customer apps, debug production issues and guide on architecture.
• Explain problems and fixes to non-technical customers in plain language.
• Turn fixes into platform improvements to prevent recurrence.
• Build automation and AI-assisted workflows to scale support.
• Coordinate incident response and provide updates until closure.

Skills

TypeScript

React

Tools

Postgres

Redis

HTTP APIs

Cloud/AWS

Job description

Hire Overseas seeks an Application Support Engineer to help non-technical customers build and scale apps on an AI platform. You will debug production issues, advise on architecture, and implement fixes across the platform. The role emphasizes fast delivery, clear communication, and creating scalable support processes.

Remote work is supported 100%, with standard Sydney business hours. Opportunity to grow into software engineering or pre-sales within 6–12 months.