Senior Field Seismic Support Engineer

Stryde

Buenos Aires

Remote

ARS 90,873,000 - 136,310,000

Full time

2 days ago

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Benefits offered by this job

Remote-friendly environment

Onboarding & certification

Job summary

Stryde is seeking a highly technical Tier 2/3 Technical Support Engineer for an AI vision platform running on Kubernetes. This full-time remote role is LATAM-based, with availability for US East Coast business hours.

Onboarding includes hands-on platform training and internal certification as you learn to troubleshoot complex deployments and coordinate with Engineering and Customer Success teams. You will handle enterprise customer issues, reproduce environments, and escalate bugs while

Qualifications

2+ years of technical support experience, preferably Tier 2/3.
Hands-on Kubernetes in production environments.
At least one Kubernetes or cloud certification (CKA/CKAD/CKS/AWS/Azure or equivalent).
Strong troubleshooting across software, infrastructure, networking and distributed systems.
Experience working directly with customers in a technical capacity.
Strong written and verbal English communication skills.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking and configuration issues.
Reproduce customer environments and run tests to diagnose problems.
Interact with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and bugs to Engineering and drive resolutions.
Clearly communicate findings, workarounds, and resolutions to customers.

Skills

Kubernetes

Customer support

Troubleshooting

English fluency

Cloud certifications

Job description

The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

Location & Schedule

LATAM-based candidates only.

Fully remote.

Must be available to work U.S. East Coast business hours.

Onboarding

During the first month, the engineer will focus on learning the platform and internal support processes, working closely with senior engineers before independently handling customer issues. The onboarding also includes internal training and certification related to the AI vision platform.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive them to resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.

Requirements

2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
Strong hands‑on Kubernetes experience in production environments.
At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
Experience working directly with customers in a technical capacity.
Strong written and verbal English communication skills.
Ability to independently investigate complex technical issues and collaborate with engineering teams.

Nice to Have