Remote AI-Driven Experience Cloud Lead

MaxAccelerate; Argentina; A distancia; ARS 136.360.000 - 227.266.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Performance-based commission

Competitive salary

Descripción de la vacante

Kompetenza is seeking a Customer Experience Cloud & AI SME to lead design, development, and optimization of self-service customer portals with AI-driven automation across Salesforce and external ecosystems.

The role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions and AI-powered agents while mentoring clients on AI adoption.

Formación

• Experience with Salesforce Experience Cloud and Service Cloud
• Hands-on knowledge of Einstein AI, NLP, chatbot development
• Experience with Salesforce Flow and Omni-Channel Routing
• Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce
• Knowledge of API integrations and RPA / machine learning-driven automation

Responsabilidades

• Develop & optimize self-service portals using Salesforce Experience Cloud with AI-driven workflows
• Create and refine AI-powered virtual agents and automation across platforms
• Integrate portals with third-party AI tools, RPA, and external APIs
• Guide clients through AI adoption and mentor teams on AI/self-service solutions
• Utilize Salesforce Data Cloud and AI analytics to improve automation
• Stay ahead of AI trends and align automation with business goals

Conocimientos

SF Experience Cloud

Einstein AI

NLP

Automation workflows

Salesforce Flow

Omni-Channel Routing

APIs & RPA

ML-driven automation

Customer experience

Presentation skills

Herramientas

CRM integrations

Live Chat & WhatsApp

Descripción del empleo

Kompetenza is seeking a Customer Experience Cloud & AI SME to lead design, development, and optimization of self-service customer portals with AI-driven automation across Salesforce and external ecosystems.

The role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions and AI-powered agents while mentoring clients on AI adoption.