Senior Salesforce Solutions Engineer - Service Cloud & AI

Sovos Latinoamérica; San Miguel de Tucumán; Presencial; ARS 135.892.000 - 226.487.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Meal vouchers

Bi-Weekly meeting-free days

Mentoring programs

Training and development programs

Rosetta Stone English Club

Descripción de la vacante

Sovos is seeking a skilled Salesforce professional to own and advance the global Support Services Salesforce environment. You will design, build, and maintain configurations across Service Cloud, Experience Cloud, Einstein Bots, and integrations, partnering with CX leadership to translate needs into scalable solutions.

The role emphasizes platform excellence, security, and a strong release process, with opportunities to drive multi-quarter initiatives and mentor teammates.

Formación

• 3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer-support use cases.
• Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud.
• Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred.
• Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills.

Responsabilidades

• Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel Routing
• Own the mix of declarative and programmatic work needed to meet each use case
• Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production
• Partner with the CX Product Owner to translate business problems into Salesforce solution designs
• Research third‑party AppExchange packages and Salesforce features to recommend the best-fit approach
• Lead implementation from design through deployment, including unit tests, UAT support, and hypercare
• Build and maintain integrations between Salesforce and the wider support stack
• Automate repetitive agent and supervisor tasks to free up capacity
• Apply Salesforce best practices around security, performance, release hygiene, and technical debt management
• Produce clear technical documentation and partner with Enablement on agent-facing change communications

Conocimientos

Service Cloud

Apex

LWC

SOQL

REST integration

Omni-Channel

Einstein Bots

Educación

Salesforce Admin I

Platform Developer I

Service Cloud Consultant

Bachelor's degree in Computer Science/IS or related

Herramientas

AppExchange

Experience Cloud

Descripción del empleo

Sovos is seeking a skilled Salesforce professional to own and advance the global Support Services Salesforce environment. You will design, build, and maintain configurations across Service Cloud, Experience Cloud, Einstein Bots, and integrations, partnering with CX leadership to translate needs into scalable solutions.

The role emphasizes platform excellence, security, and a strong release process, with opportunities to drive multi-quarter initiatives and mentor teammates.