Relationship Banker - Central Heights Market, Bilingual Mandarin Required

Bank of America; Rivadavia; In loco; ARS 52.161.000 - 56.334.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a Lobby Services Associate to engage clients in the lobby, educate them on self-service channels, and assist with transactions through ATM, online and mobile banking.

You will build relationships, process cash transactions, and guide clients to solutions aligning with their financial goals while ensuring compliance with laws and bank policies. The role may relocate within reasonable commuting distance as business needs change.

Competenze

• Proactive, results-driven individual focused on client outcomes.
• Ability to learn and adapt to banking technologies and processes.
• Strong communication skills, both verbal and written, with clients.

Mansioni

• Engages clients in the lobby to educate and assist with transactions via self-service channels.
• Maintains cash handling accuracy and efficiency.
• Builds client relationships to understand financial needs and offer solutions.
• Manages center traffic, appointments, and outbound calls to optimize experience.
• Drives client satisfaction while adhering to laws and bank policies.
• Supports knowledge expansion by collaborating with specialists in lending, investments, and small business.

Conoscenze

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Formazione

High School Diploma / GED

Descrizione del lavoro

Description

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

**This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.**

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results, while acting in the best interest of the client.
• Can be flexible to work weekends and/or extended hours as needed.
• Bilingual Mandarin Required

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement

• High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency details US - CA - Arcadia - 336 E Huntington Dr - Arcadia Gateway (CA9215), US - CA - Diamond Bar - 1196 S Diamond Bar Blvd - GRAND AND DIAMOND BAR BC (CA7202), US - CA - Rowland Heights - 1501 Nogales St - ROWLAND HEIGHTS BC (CA7142), US - CA - Walnut - 200 S Lemon Ave - WALNUT BC (CA7141), US - CA - West Covina - 150 S California Ave - WEST COVINA BC (CA7130)

Pay and benefits informationPay range$25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.