Real-Time Software Support Engineer
Sophilabs
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Descripción de la vacante
Sophilabs is seeking a Software Support Engineer who researches, diagnoses, troubleshoots, and resolves customer issues in a timely manner. You will be the go-to resource for the team and help improve service processes.
Responsibilities include identifying solutions to software and hardware issues, assisting customers via calls and tickets, documenting steps, and collaborating across teams to drive product quality and efficiency.
Descripción del empleo
Sophilabs is seeking a Software Support Engineer who researches, diagnoses, troubleshoots, and resolves customer issues in a timely manner. You will be the go-to resource for the team and help improve service processes.
Responsibilities include identifying solutions to software and hardware issues, assisting customers via calls and tickets, documenting steps, and collaborating across teams to drive product quality and efficiency.
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