Pod Lead - Senior Customer Success Engineer

Tyk; Argentina; Remote; ARS 137,078,000 - 182,771,000; Full time

Benefits offered by this job

Unlimited paid holidays

Flexible working hours

Employee share scheme

Maternity and paternity leave

Volunteering Days

Company retreats

Wellbeing platform

Job summary

Tyk is seeking a Customer Success Pod Lead to drive proactive, technical customer success across global Enterprise accounts. You’ll mentor engineers, partner with Engineering, Product and Account Management, and shape scalable processes to reduce risk and accelerate value realization.

Join a team that champions AI-enabled debugging, knowledge sharing, and cross-functional collaboration while delivering exceptional customer outcomes in a remote-friendly setup.

Qualifications

• Extensive experience in Technical Support or Customer Success engineering with leadership in escalations.
• Hands-on engineering mindset, debugging across distributed systems.
• Strong Docker and Kubernetes knowledge for troubleshooting containerized environments.

Responsibilities

• Own health of Zendesk queue and lead high-impact escalations.
• Coach and mentor Customer Success Engineers and close capability gaps.
• Lead toughest technical investigations and drive process improvements and AI adoption.
• Build trusted relationships with Enterprise customers and coordinate with Account Management.
• Turn support data into action, influence Product and Engineering, and evolve support policies.

Skills

Leadership

Technical debugging

Customer relationships

Cross-functional collaboration

Tools

Docker

Kubernetes

Redis

MongoDB

SQL databases

Job description

Tyk is seeking a Customer Success Pod Lead to drive proactive, technical customer success across global Enterprise accounts. You’ll mentor engineers, partner with Engineering, Product and Account Management, and shape scalable processes to reduce risk and accelerate value realization.

Join a team that champions AI-enabled debugging, knowledge sharing, and cross-functional collaboration while delivering exceptional customer outcomes in a remote-friendly setup.