Pharma CRM & Sales Operations Specialist | USA

Elpixel; Buenos Aires; Híbrido; ARS 1.000.000 - 1.700.000; Jornada completa

Descripción de la vacante

5411 Hub is seeking a Pharma CRM & Sales Operations Specialist to optimize CRM platforms and support commercial activities across pharma clients. The role emphasizes data accuracy, segmentation, and automation to drive sales efficiency.

The candidate will collaborate with Sales, Marketing, Business Development, and Technology teams, with a hybrid work model and on-site attendance once a week in Buenos Aires. English proficiency is desirable.

Formación

• 2+ years of CRM Management or Sales Operations experience.
• Experience optimizing CRM platforms and managing data.
• Knowledge of B2B sales processes and pipeline administration.
• Experience with marketing automation and reporting.

Responsabilidades

• Manage, maintain, and optimize CRM platforms to support operations.
• Maintain accurate databases of pharma companies, labs, and professionals.
• Segment databases by profiles, opportunities, and industry criteria.
• Support sales teams in managing leads, accounts, pipelines, and follow-ups.
• Develop CRM workflows and automation to improve efficiency.
• Create and manage email campaigns and automated flows.
• Monitor sales activities, engagement, conversion, and retention metrics.
• Generate reports and dashboards to track CRM performance.
• Identify opportunities to improve lead management and account development.
• Collaborate with Sales, Marketing, Business Development, and Tech teams.
• Support CRM integrations with other platforms and tools.
• Ensure data quality and consistency across CRMs.
• Identify automation opportunities to optimize processes.

Conocimientos

CRM Management

Sales Operations

Data Analysis

Excel

Reporting

Lead Management

B2B Sales

Team Collaboration

Herramientas

Salesforce

HubSpot

Microsoft Dynamics

Salesforce Marketing Cloud

SQL

Descripción del empleo

At 5411 Hub, a consulting firm specializing in Executive Search, Headhunting, Recruiting, and Talent Solutions across Latin America and the United States, we are looking for a Pharma CRM & Sales Operations Specialist to join an organization specialized in technology solutions and SaaS platforms for the pharmaceutical industry.

We are looking for professionals with experience in CRM management, sales operations, marketing automation, and customer data management. The ideal candidate will understand commercial processes and customer relationship strategies, preferably within pharmaceutical companies, laboratories, PharmaTech businesses, or technology companies providing solutions to the healthcare sector.

Main Responsibilities

• Manage, maintain, and optimize CRM platforms to support commercial operations and customer relationship management.
• Maintain accurate and updated databases of pharmaceutical companies, laboratories, healthcare professionals, clients, and business prospects.
• Organize and segment customer databases according to commercial profiles, business opportunities, and industry criteria.
• Support sales teams in managing leads, accounts, pipelines, and commercial follow-ups.
• Develop and implement CRM workflows and automation processes to improve sales efficiency.
• Create and manage email marketing campaigns and automated communication flows.
• Monitor sales activities, customer engagement, conversion rates, and retention metrics.
• Generate reports and dashboards to track commercial performance and CRM effectiveness.
• Identify opportunities to improve lead management, customer acquisition, and account development processes.
• Collaborate with Sales, Marketing, Business Development, and Technology teams.
• Support CRM integrations with other business platforms and digital tools.
• Ensure data quality, consistency, and accuracy across CRM systems.
• Identify opportunities to optimize commercial processes through automation and data analysis.

Requirements

• At least 2 years of experience in CRM Management, Sales Operations, CRM Analysis, or similar roles.
• Experience managing and optimizing CRM platforms.
• Knowledge of B2B sales processes, lead management, and commercial pipeline administration.
• Experience with customer segmentation, database management, and reporting.
• Familiarity with marketing automation and CRM workflows.
• Experience working with platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar tools.
• Strong Excel and data analysis skills.
• Ability to generate reports and translate data into actionable business insights.Experience collaborating with Sales, Marketing, and Business Development teams.
• Strong organizational, analytical, and problem-solving skills.
• Intermediate to advanced English is desirable.

Nice to Have

• Experience in the pharmaceutical industry, laboratories, healthcare, or PharmaTech companies.
• Experience working with pharmaceutical clients or commercial teams within the healthcare sector.
• Knowledge of pharmaceutical sales processes and B2B account management.
• Experience with Salesforce Marketing Cloud.
• Knowledge of SQL, HTML, and marketing automation tools.
• Familiarity with Customer Journey Mapping, Lead Nurturing, and customer retention strategies.
• Experience with SaaS platforms and technology solutions.
• Knowledge of API integrations and Business Intelligence tools.
• Analytical thinking and data-driven decision-making.
• Commercial awareness and business orientation.
• Organization and attention to detail.
• Process optimization mindset.
• Effective communication and teamwork.
• Autonomy and problem-solving abilities.
• Customer relationship management.
• Results-oriented approach.

Work Conditions

• Location: Buenos Aires City (CABA), Argentina.
• Employment Type: Full-time.
• Work Model: Hybrid, with on-site attendance once a week in CABA.

Skills

Pharma, Pharmaceutical Industry, CRM Management, Sales Operations, Salesforce, HubSpot, Salesforce Marketing Cloud, B2B Sales, Lead Management, Pipeline Management, Marketing Automation, Customer Segmentation, Data Management, SQL, Reporting, SaaS, Healthcare Technology, Account Management.

Skills needed: HubSpot, Salesforce, SQL

Job Category: B2B Sales, CRM Management, Saas

Job Type: Direct Hiring, Full Time, Remote