Patient Experience Specialist

Verse Medical, Inc.; Argentina; Híbrido; ARS 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Verse Medical, Inc. is seeking a Patient Experience (PX) Representative to serve as the frontline for supporting patients and clinics with medical supply orders.

Your goal is to ensure every patient receives the right supplies, on time, and with clear guidance, handling inquiries about insurance coverage, product eligibility, delivery schedules, and returns with empathy and professionalism. You will work with internal teams and external clinics to resolve issues, document interactions, and

Formación

• Strong communication skills and the ability to explain complex information simply.
• Empathy and patience when dealing with patients experiencing medical challenges.
• Attention to detail for order accuracy and documentation.
• Ability to work with internal teams and external clinics to resolve issues efficiently.
• Comfort using digital systems to access and record information.

Responsabilidades

• Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms.
• Patient outreach to provide accurate guidance on supply orders
• Provide accurate guidance on supply orders, refill eligibility, and insurance coverage.
• Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials.
• Escalate complex cases to operations, billing, or management as needed.
• Document interactions clearly in internal systems to ensure continuity of care and information.
• Educate patients on company policies, out-of-pocket options, and clinic coordination.

Conocimientos

Communication skills

Empathy

Attention to detail

Collaboration

Digital systems

Herramientas

VerseOS

Slack

Descripción del empleo

Verse Medical, Inc. is seeking a Patient Experience (PX) Representative to serve as the frontline for supporting patients and clinics with medical supply orders.

Your goal is to ensure every patient receives the right supplies, on time, and with clear guidance, handling inquiries about insurance coverage, product eligibility, delivery schedules, and returns with empathy and professionalism. You will work with internal teams and external clinics to resolve issues, document interactions, and