Remote Support Agent

Janie; Buenos Aires; Remote; ARS 31,201,000 - 52,001,000; Full time

Benefits offered by this job

PTO

Incentives

Health allowance

Annual off-site events

Job summary

Janie Health is seeking a remote healthcare admin to support US patients. You will manage scheduling, confirm appointments, and liaise with insurance providers while delivering a positive patient experience.

Ideal candidates have healthcare exposure, an excellent customer service mindset, and a friendly, proactive personality. This role offers competitive pay, PTO, incentives, health allowances, and annual off-site events for our remote team.

Qualifications

• Fluent in English for frontline patient communication.
• Customer service mindset with patient-first approach.
• Experience in Healthcare or medical background is preferred.
• Strong interpersonal skills and professional demeanor.

Responsibilities

• Answer phone calls and address patient inquiries.
• Schedule and confirm appointments with accuracy.
• Pre-screen calls and triage to appropriate staff.
• Work with insurance and medical records to coordinate care.
• Assist with various administrative tasks as needed.

Skills

Fluent in English

Customer service mindset

Great personality

Healthcare experience

Job description

Join our exceptional team and contribute to US healthcare!

About Janie:

Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

This is your opportunity to transition into the healthcare freelancing world! Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience.We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare!

Primary Responsibilities:

• Answer phone calls and address patient inquiries
• Schedule and confirm appointments
• Pre-screen calls (triage) and direct patients accordingly
• Work with insurance and medical records
• Assist with various administrative tasks as needed

Requirements:

• Fluent in English
• Great personality
• Customer service mindset
• Experience in Healthcare or Medical Background

Janie Health offers performance, health allowance, incentive bonuses, and annual off-site events for our remote team members.