PACS Technical Support Engineer (Healthcare IT)

Maxit Consulting - Max Corporate Group

Ciudad de Mendoza

On-site

ARS 1,100,000 - 1,700,000

Full time

14 days+

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Job summary

Maxit Consulting - Max Corporate Group is seeking a Technical Support Engineer for PACS in healthcare IT. You will be the first point of contact for users, troubleshoot issues, and play a key role in delivering a seamless, reliable user experience across PACS/RIS systems.

Collaborating with IT, Product, Engineering and Project Management teams, you will respond to inquiries via phone, email and ticketing systems, triage incidents, own tasks, and help maintain detailed records for ongoing

Responsibilities

Serve as the primary PACS technical support resource for healthcare IT projects.
Provide second-level support for PACS/RIS and healthcare IT systems.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to elevate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause