PACS Technical Support Engineer | Healthcare IT

Stryde; Ciudad de Mendoza; On-site; ARS 1,200,000 - 2,400,000; Full time

Job summary

Stryde is seeking a Technical Support Engineer, PACS to act as the first line of contact for healthcare IT users. You will troubleshoot and resolve incidents, collaborate with cross-functional teams, and maintain high service quality across PACS/RIS and related systems.

You will handle customer inquiries, update ticketing records, and contribute to improvements in processes and documentation. Prior experience in radiology IT is required.

Qualifications

• Bachelor’s degree in IT, healthcare informatics, or related field.
• Minimum 5 years IT support experience.
• Minimum 3 years in healthcare or radiology support.
• Strong knowledge of Windows and Linux operating systems.
• Experience with PACS, RIS, DICOM, HL7, EMR systems.
• Familiarity with cloud integrations and ITIL-based processes.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the primary PACS technical support resource for healthcare IT projects.
• Provide second-level support for PACS/RIS and related systems.
• Respond to inquiries via phone, email, and ticketing systems in a timely manner.
• Coordinate projects and manage customer communications and resolutions.
• Collaborate with IT, Product, Engineering and PM teams to resolve complex issues.
• Monitor support queues and assign tickets to appropriate teams.
• Document incidents, resolutions, and system changes in the ticketing system.
• Contribute to knowledge base and root cause analysis initiatives.
• Ensure healthcare regulatory compliance and internal IT policies.
• Train administrators and users on product and service usage.
• Perform RIS/PACS updates, upgrades, and maintenance.
• Assess level-of-effort during pre-sales technical evaluations.
• Integrate and support solutions in public cloud environments.
• Design and implement technical solutions to meet requirements.
• Work cross-functionally to ensure customer satisfaction.

Skills

Windows OS

Linux

Networking concepts

Troubleshooting

Customer service

Communication skills

On-call rotations

Education

Bachelor's degree in IT or Healthcare Informatics

Tools

MSSQL

PACS/RIS

HL7 interfaces

Cloud environments

Ticketing systems

Job description

Stryde is seeking a Technical Support Engineer, PACS to act as the first line of contact for healthcare IT users. You will troubleshoot and resolve incidents, collaborate with cross-functional teams, and maintain high service quality across PACS/RIS and related systems.

You will handle customer inquiries, update ticketing records, and contribute to improvements in processes and documentation. Prior experience in radiology IT is required.