Operations Manager

Belong; Buenos Aires; Presencial; ARS 178.613.955 - 267.920.933; Jornada completa

Descripción de la vacante

Belong, a Buenos Aires-based AI-first property operations platform, seeks an experienced leader to own Homecare and Move-ins across markets. You will drive end-to-end member experiences, oversee a Belong Pro network, and collaborate with Engineering and Product to build smarter, more scalable workflows.

You will design and scale processes, leverage data analytics, and lead a high-performing team to elevate quality, speed, and customer satisfaction in every home we operate.

Formación

• Background in hospitality, facilities management, home services, or service-oriented operations at scale.
• Product instincts: you have built, shipped, or scaled technology-driven solutions.
• Hands-on AI fluency: you work with prompts, agents, and automation logic.
• Deep experience designing and running field or home services operations in a technology-enabled environment.
• Strong command of systems thinking, process design, and data analytics.
• Proven track record building and scaling teams in ambiguous, high-growth environments.
• Demonstrated ability to influence cross-functional partners without direct authority.

Responsabilidades

• Own end-to-end quality across Homecare and Move-ins in all markets.
• Lead a team based in Buenos Aires and manage a network of Belong Pros.
• Partner with Engineering and Product to build and improve the operation's AI and systems.
• Design, scale, and improve SOPs for home quality and move-in readiness.
• Create dashboards and use data to drive decisions and improvements.
• Develop Leaders and scale a high-performing team.

Conocimientos

Operations leadership

AI fluency

Data analytics

SQL

Stakeholder management

Product thinking

Team building

Herramientas

Looker

Tableau

Descripción del empleo

We didn't build a better property management company. We replaced the need for one.

Belong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.

We've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.

Our 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.

The Role

You own the two moments that define how members experience a home physically: the day they move in, and every day after.

Move-ins set the tone for the entire resident relationship. Homecare determines whether homeowners trust us with their most valuable asset. Get these right and members stay. Get them wrong and no amount of great communication recovers it.

This is not an operational back-office function. Homecare and Move-ins are where Belong's promise becomes real, in a specific home, on a specific day, for a specific person. You are accountable for what that experience actually feels like.

You lead a team based in Buenos Aires, manage a network of Belong Pros across markets, and work directly with Engineering and Product to build and improve the systems behind the operation. You do not wait for someone else to bring AI to your teams. You lead it yourself.

Success in this role is measured by CSAT, SLA compliance, move-in completion rates, escalation volume, and the quality scores of the Belong Pro network you manage. The data tells you where the operation is breaking. You decide what to do about it.

What You'll Own

Operational Excellence Across Homecare and Move-ins

You own end-to-end quality across both programs in all markets. Every home is clean, documented, safe, and ready at move-in. Every repair is resolved fast and right. When escalations require senior judgment, you step in, own the resolution, and close it with transparency.

You build the feedback loops that turn field data into process improvements, and you use CSAT, SLA, and quality metrics to continuously raise the bar. The standard is yours to set and yours to defend.

AI-First Operations

At Belong, AI is not a feature. It is the infrastructure. You own the AI roadmap for Homecare and Move-ins: what gets automated, what stays human, and what comes next.

You work hands-on with AI tools. You build prompts, test agents, design automation workflows, and iterate until they perform. You train your Leads to adopt them, measure the impact, and scale what works. You translate operational pain points directly into product requirements without needing a translator.

You partner with Engineering and Product as a domain expert with urgency. The expectation is that you reduce manual work, increase throughput, and make the operation more intelligent over time.

Program Architecture and Scaling

You architect and scale Homecare and Move-ins operations across multiple markets. You own service delivery, quality control, KPI outcomes, and continuous improvement. You build and evolve the SOPs that set the gold standard for home quality and move-in readiness.

You manage and continuously elevate the Belong Pro network: quality scoring, performance tracking, and relationship management. The professionals who show up at a home are the face of Belong in the field. Their performance is your accountability.

You lead, train, and scale a high-performing team in Buenos Aires. You set the tone, the tempo, and the bar for excellence, then raise it. You develop Leads into problem-solvers who own outcomes, not just tasks.

The culture you build inside your team shows up in how members experience their homes. The connection between the two is direct.

Data and Decision-Making

You design and manage dashboards with full visibility into program performance: SLA, open work orders, move-in completion rates, CSAT, and escalations. You translate raw data into decisions that move the needle on quality, speed, and homeowner satisfaction.

You identify systemic risks before they become member problems. The data is not a report you read. It is the instrument you use to run the operation.

What We're Looking For

On Experience

• Background in hospitality, facilities management, home services, or service-oriented operations at scale.
• Product instincts: you have built, shipped, or scaled technology-driven solutions. You write requirements, prioritize backlogs, and make product decisions that improve operations.
• Hands-on AI fluency: you work with prompts, agents, and automation logic. You meet with engineers about models and pipelines. You do not need someone to translate your operational needs into product specs.
• Deep experience designing and running field or home services operations in a technology-enabled environment.
• Strong command of systems thinking, process design, and data analytics. SQL, Looker, Tableau, or equivalent.
• Proven track record building and scaling teams in ambiguous, high-growth environments.
• Demonstrated ability to influence cross-functional partners without direct authority.

On Mindset

• You think in systems. You see a broken process before it becomes a member complaint, and you fix it at the root.
• You own outcomes end to end. A work order is not closed because it was assigned. It is closed because the home is right and the member confirmed it.
• You move fast without cutting corners on quality. Speed and precision are not in tension for you. They are the same standard.
• You build teams that operate independently. You develop people who solve problems without needing you in the room.
• You are as comfortable in a dashboard as you are in a one-on-one. You use data to lead, not to report.
• You treat every homeowner's home as if it were your own. The emotional weight of that is not lost on you.

Nice to Have

• Experience building AI agents, working with LLMs, or shipping AI-powered product features.
• Background in property management, construction, or complex service delivery.
• Experience managing vendor or contractor networks at scale.
• Technical background in Product Management, Engineering, or Data Science.

Why This Role Matters

The person in this seat owns the physical experience of every home in the Belong network. When a resident moves in and the home is exactly what was promised, that is this role. When a homeowner's repair is resolved fast and right, that is this role. When a Belong Pro shows up on time, does the job well, and leaves the home better than they found it, that is this role.

Move-ins and Homecare are not support functions. They are the moments that determine whether a homeowner renews, whether a resident stays, and whether Belong's reputation in a market holds. The operational decisions made in this role affect churn, NPS, and the long‑term unit economics of every market Belong operates in.

The systems you build and the team you lead are what turn Belong's promise from a message on a screen into something a person feels the day they walk through the door.

Why Belong

You work directly with senior leadership on problems that are live, complex, and consequential. There is no simulation here. The decisions you make affect real homes and real people immediately.

Belong is AI-first in a way that actually means something. You are not waiting for a product team to automate your operation. You own that roadmap yourself. The tools get smarter because of your input, and the impact of that compounds across every market we operate in.

The scope here is real. You are building and scaling a global team, owning the field operations behind one of the fastest-growing residential platforms in the country, and working at the intersection of operations, product, and AI in a way that very few roles at any company offer.

Growth from this role moves into senior operational leadership. That path is available to anyone who builds the track record here.