Customer & Operations Associate

The Mobile-First Company; Argentina; Híbrido; ARS 88.483.829 - 132.725.744; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid position

Equity package

Laptop and work setup

10-day team retreats abroad

Descripción de la vacante

The Mobile-First Company is hiring for a customer onboarding and support role in a hybrid setup. You will guide new users through onboarding, respond to questions, and provide hands‑on setup help, all while feeding insights back to product and operations.

You’ll work with AI tools to improve processes and user experiences, growing into a larger customer success focus as the company scales. You’ll collaborate with Sales and Product, ensuring a smooth first experience and a high-quality customer

Formación

• Tech-fluent with quick software adoption.
• Empathetic, patient and customer‑focused.
• Curious, analytical, and process oriented.
• Organized, proactive and hands‑on.
• Startup mindset and willingness to build processes.
• Fluent in English, both written and spoken.
• Bonus: experience with Intercom, Zendesk, HubSpot or Notion.

Responsabilidades

• Own onboarding experience to help users extract value quickly.
• Be a key human touchpoint when automation falls short.
• Support users with questions, issues and setup.
• Turn interactions into actionable feedback for product/ops.
• Grow into an operational role at the intersection of customers, product and AI.
• Guide daily conversations and unblock user requests efficiently.
• Tag and categorize conversations to identify pain points.

Conocimientos

Tech-fluent

Empathetic & Patient

Curious & Analytical

Organized & Proactive

Startup Ready

Fluent in English

Herramientas

Intercom

Zendesk

HubSpot

Notion

Descripción del empleo

About The Mobile-First Company

Most tools for small businesses weren’t built for real operators.

They were built for employees in offices, not people running a business from their phone.

We’re changing that.

We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.

Our first product, Allo, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.

Over 20,000 businesses use it every day.

Next up: expenses, invoicing, and more.

We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.

Our team is based in Paris, Buenos Aires, Miami.

What Will You Do

• Own the customer onboarding experience, helping users get value from the product as quickly as possible.
• Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
• Support users with questions, issues, and setup, always with a product-first mindset.
• Turn onboarding and support interactions into clear feedback for product and operations.
• Grow into a highly operational role at the intersection of customers, product, and AI.

What You’ll Be Working On

• Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
• Managing daily customer conversations, prioritizing requests and resolving them efficiently.
• Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
• Sharing insights with product and tech teams to help reduce future support needs.
• Testing and iterating on onboarding messages, flows, and automations.
• Continuously learning and experimenting with AI tools and operational improvements.

What We’re Looking For

• Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
• Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
• Curious and analytical: you enjoy understanding user problems and improving processes.
• Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
• Start up ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
• Fluent in English.
• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.

What Matters To Us

• You care about users having a great first experience with the product.
• You see onboarding and support as a way to improve the product, not just answer questions.
• You like fixing problems so they don’t happen again.
• You’re hands‑on, proactive, and not afraid to suggest improvements.
• You’re excited to grow fast by taking ownership of real responsibility.
• Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
• Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.

What we offer

• Competitive salary (in USD)
• Equity package
• Hybrid position
• 10-day team retreats abroad
• Laptop and work setup of your choice
• A tight, ambitious team building something real - fast

We welcome people from all backgrounds.

If you’re part of an underrepresented group in tech, we especially want to hear from you.