Concierge

Belong; Buenos Aires; Presencial; ARS 42.870.616 - 71.451.027; Jornada completa

Descripción de la vacante

Belong in Buenos Aires is seeking a Concierge who will be the single point of trust for both homeowners and residents. This role is crucial for ensuring financial confidence for homeowners and genuine care for residents throughout their leasing experience.

The ideal candidate will build relationships, coordinate effectively, and manage renewals with a focus on retention. A background in account management or hospitality is preferred, alongside strong communication skills and a comfort with technology.

Formación

• 0-3 years of experience in account management, customer success, or hospitality.
• Strong written and verbal English is mandatory.
• Comfortable with data and digital tools.

Responsabilidades

• Own a portfolio of homes and their members.
• Handle resident issues with empathy and confidence.
• Flag at-risk members to prevent churn.

Conocimientos

Relationship building

Communication

Attention to detail

Organizational skills

Curiosity about technology

Herramientas

CRM tools

Intercom

Asana

Descripción del empleo

About Belong

We didn't build a better property management company. We replaced the need for one.

Belong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.

We've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.

Our 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.

About the Role

We are not just looking for a Concierge, we are looking for someone who takes true ownership of the longest and most important relationship in the Belong operating system.

Once a lease is signed and a resident moves in, you become the single point of trust for both the homeowner and the resident, for years. This role is about making sure homeowners feel financially confident, residents feel genuinely cared for, and renewals happen because the experience earns them. How this is handled directly shapes trust, retention, and the health of the entire system.

This is a relationship-driven, detail-oriented role for someone who builds with intention, follows through relentlessly, and treats every interaction as a brand moment.

What You'll Own

In-Lease Relationship

• Own a portfolio of homes and their members from month two through renewal and beyond.
• Provide proactive communication so neither side ever has to chase you for an update.
• Coordinate with Homecare when something breaks; be the resident’s anchor throughout.

Renewals & Retention

• Trigger the renewal process 90 days before lease expiration.
• Present homeowners with market analysis, satisfaction data, and clear recommendations.
• Target 80%+ renewal rates because the experience earns it.

Escalations & Difficult Conversations

• Handle large repair approvals, resident issues, and rent adjustments with empathy and confidence.
• Every call, every message either builds trust or erodes it. There is no neutral.

System Contribution

• Flag at-risk members before they churn. Surface patterns. Operate with radical ownership.
• Ensure data accuracy across all member interactions, homeowners see this, the system depends on it.

What Success Looks Like

• Homeowners feel informed and confident in their returns.
• Residents feel genuinely cared for throughout their time in a Belong home.
• Renewals are closed proactively, not chased reactively.
• SLAs and retention targets are consistently met.

What We’re Looking For

On Mindset

• You are a relationship builder, the kind who remembers details, follows through on promises, and makes people feel genuinely cared for.
• You communicate directly and confidently, and can deliver bad news without losing trust.
• You are relentlessly curious about technology and genuinely excited about what AI makes possible.
• You take ownership seriously. You do not pass problems down the hall.
• You are obsessed with learning and want to be significantly better in 12 months than you are today.

On Experience

• 0-3 years of experience in account management, customer success, hospitality, or any role that required maintaining long-term relationships.
• Strong written and verbal English (mandatory).
• Comfort with data, CRMs, and digital tools.
• High attention to detail and strong organizational skills.
• Experience with Intercom or Asana, a background in hospitality or real estate, or familiarity with U.S. housing regulations are a strong plus.