Onsite VoIP IT Support Technician — Multi-Site Expert

PwC; Neuquén; On-site; ARS 1,100,000 - 1,600,000; Full time

Job summary

PwC is seeking an Operations Support Engineer 3 in Neuquén, Argentina to join the Phones Support team. The contractor will handle complex VoIP, SIP, and PBX issues for multi-site clients, strengthening the team’s capacity on advanced troubleshooting, reducing escalations, and improving first-contact resolution on network and call-quality problems.

The role involves daily ticket work and remote diagnostics, ensuring professional, safe, and cost-effective operation across Workshop, Logistics,

Qualifications

• 3+ years experience in workshop support / stores / procurement functions.
• Computer skills (MS Office, AutoCAD desirable).

Responsibilities

• 1. Ensure that all activities: Workshop, Logistics, Stores/Purchasing and Certification are performed in a professional, efficient and cost effective manner to complete customer satisfaction.
• 2. Liaise with operational supervisors regarding activity levels and demands for operational equipment to ensure resources can be in place.
• 3. Assist with the procurement of goods and services to meet operational and customer demands.
• 4. Liaise with purchasing department to develop sources of supply to achieve cost savings, managing stock control and common practices for the benefit of the company.
• 5. Maintain agreed stockholding levels within the stores, ensuring stock rotation, cycle counting and stock taking procedures are implemented and reported as required.
• 6. Ensure that Maintenance/Stores/Purchasing procedures are maintained and reviewed at regular intervals.
• 7. Encourage and develop inter-company / inter-base cooperation at all levels to meet contractual obligations.
• 8. Participate and attend regular meetings to discuss operational base issues and share updates on policies, structure, future plans, technologies and safety topics.
• 9. Ensure that all incidents are properly recorded and reported and that an investigation is carried out to establish root causes.
• 10. Take immediate steps to investigate and rectify any risks to people or the environment arising from the work activity.
• 11. Ensure that employees, contractors and visitors are aware of relevant HSE procedures.
• 12. Establish that all equipment, plant and substances used are suitable for the task and are kept in good working condition; regular maintenance and servicing is required.

Skills

Workshop support

Stores

Procurement

MS Office

Tools

MS Office

AutoCAD

Job description

PwC is seeking an Operations Support Engineer 3 in Neuquén, Argentina to join the Phones Support team. The contractor will handle complex VoIP, SIP, and PBX issues for multi-site clients, strengthening the team’s capacity on advanced troubleshooting, reducing escalations, and improving first-contact resolution on network and call-quality problems.

The role involves daily ticket work and remote diagnostics, ensuring professional, safe, and cost-effective operation across Workshop, Logistics,