Move-In Specialist

Belong; Buenos Aires; On-site; ARS 600,000 - 800,000; Full time

Job summary

Belong is seeking a Move-In Specialist who owns the handoff from signed lease to active resident. The role ensures the home is spotless, rekeyed, documented, and ready, turning a lease into a relationship and delivering a VIP welcome every time.

You verify in-person standards, greet residents and homeowners with warmth and clarity, coordinate pre-move-in preparation, manage the 30-day follow-up, and hand off a confident, informed resident to the Concierge team.

Qualifications

• 0–3 years in hospitality, operations, customer experience, or related fields.
• Strong organizational skills and attention to detail.
• Comfort with digital tools and documentation, CRM systems.

Responsibilities

• Coordinate pre-move-in preparation: deep cleaning verification, key handoff, appliance checks, documentation.
• Verify homes meet Open Standards in person.
• Execute the resident welcome and homeowner introduction.
• Manage the 30-day follow-up to ensure residents are settled and satisfied.

Skills

Hospitality

Operations

Customer experience

Tools

CRM systems

Job description

About the job

This is not a scheduling coordinator job.

It is the single most important moment in the Belong Resident experience. Our CEO calls it the moment where everything is defined. The home is spotless, rekeyed, documented, and ready. The resident walks in and thinks: this feels like home. Your job is to make that moment perfect. Every single time. If you are obsessed with details and believe first impressions are everything, keep reading.

Belong is the Residential Operating System for rental homeownership. We are not a property management company. We are the system that makes one unnecessary. Backed by Andreessen Horowitz, Fifth Wall, and Battery Ventures, with a strong Series C behind us, we are scaling toward profitability and a Series D from a position of strength.

The residents who move into Belong homes are not tenants. They are members. And the moment they walk through the door for the first time is the moment they decide whether they truly belong.

The Role

As a Move-In Specialist, you own the handoff from signed lease to active resident. The Leasing team got the home loved. Now you deliver the experience that turns a lease into a relationship.

You verify the home meets standards in person. Every appliance works. Every light is on. The carpets are fresh. The air is clean. Keys are rekeyed. Documentation is complete. Then you introduce the resident to the homeowner — not as a tenant, but as a carefully chosen person who will care for the home. The resident is positioned as a VIP, not a transaction.

After move-in, you execute the 30-day follow-up to ensure the resident feels settled. Any last-mile issues are resolved before they become complaints. Then you hand off a confident, informed resident to the Concierge team — not a confused one.

What You Will Do

Own the Move-In Experience End to End

• Coordinate pre-move-in preparation: deep cleaning verification, key handoff, appliance checks, documentation.
• Verify homes meet Open Standards in person.
• Execute the resident welcome and homeowner introduction.
• Manage the 30-day follow-up process to ensure residents are settled and satisfied.

Deliver Perfection Under Pressure

• The last weekend of every month is peak move-in season. Multiple homes, multiple residents, multiple timelines converging.
• You manage them all without dropping quality. You show up on time, in your Belong polo, and you deliver.

Represent the Brand at the Highest Standard

• The move-in is where the brand becomes physical. The resident sees you, sees the home, sees the care.
• Speak the Belong language. Present the resident to the homeowner as a superstar.
• Make the moment feel intentional, not procedural.

Contribute to the Machine

• Document everything: home condition, photos, resident feedback.
• Flag any issues that slipped through preparation. If a pattern emerges, surface it.
• Operate with radical ownership. If a resident walks into a home with a problem, it is your problem. Full stop.
  

Who You Are

• You are obsessed with first impressions. You understand that one detail — a light that does not work, a carpet stain, a key that sticks — can undo months of trust-building.
• You are calm under pressure. Peak move-in weekends are intense. You thrive in that environment.
• You are a natural communicator. Warm, confident, and direct. You make residents feel welcomed and homeowners feel proud.
• You take ownership seriously. You do not pass problems down the hall.
• You are obsessed with learning. You want to be significantly better in 12 months than you are today.

What You Bring

• 0 to 3 years of experience in hospitality, operations, customer experience, or anything that required you to deliver flawless experiences under time pressure.
• Strong organizational skills and attention to detail.
• Comfort with digital tools, documentation, and CRM systems.
• A genuine belief that how someone feels when they walk through a door for the first time matters.

What Belong Offers

• Mission. A front-row seat at a venture-backed company redefining one of the largest and most broken industries in America.
• Real career acceleration. We promote from within. Your growth is determined by your output, not your tenure.
• AI-first. Tooling that makes you dramatically more productive than your peers at traditional companies.
• Culture. Built on clarity, ownership, and the relentless pursuit of excellence. Not corporate. Not bureaucratic. Intentional and intense.
• Competitive compensation. Performance-based upside tied directly to what you deliver.
• Work that matters. Every move-in you deliver is the moment a person feels like they belong.

The Belong Standard

At Belong, we hold ourselves to something called the Open Standards: a published, publicly accessible set of commitments about how every home and every interaction in our network should function. They apply to residents, homeowners, and Pros alike.

Every interaction you have is a brand moment. Every interaction either reinforces the promise, or it does not. We expect it to reinforce it, every time.

We do not manage properties. We run an operating system. And the people who represent that system to the world are not just employees. They are Belongers.

If you are the kind of person who reads a job description like this and feels their pulse quicken, you are probably one of us.