CX Strategy Consultant | Hybrid, Growth & Impact

Placements24; Hurlingham; Hybrid; ARS 82,493,000 - 119,157,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and bonus

Job summary

Placements24 is seeking a dynamic Management Consultant focused on Customer Experience (CX) to join our team in Sandton. You will design and implement CX strategies to enhance journeys, boost satisfaction, and drive loyalty across touchpoints. The role involves deep dives into customer behavior, service design, and digital engagement to differentiate clients.

You will collaborate with cross-functional teams to shape client strategies and foster customer-centricity within the Gauteng market.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or related field.
• Minimum of 4 years of experience in customer experience management or consulting.
• Proven ability to analyze customer data and translate insights into actionable strategies.
• Strong understanding of digital marketing, CRM systems, and customer journey mapping.
• Excellent communication and presentation skills, with a passion for customer advocacy.

Responsibilities

• Analyze current customer journeys and identify opportunities for improvement and innovation.
• Develop CX strategies including service design, digital engagement, and analytics.
• Design and implement initiatives that boost satisfaction and loyalty.
• Collaborate with cross-functional teams for a consistent customer experience.
• Measure and report on key CX metrics and strategy impact.

Skills

CX management

Consulting

Data analysis

Digital marketing

CRM systems

Journey mapping

Communication skills

Presentation skills

Education

Bachelor's degree in Marketing, Business, Psychology, or related field

Tools

CRM systems

Customer analytics tools

Job description

Placements24 is seeking a dynamic Management Consultant focused on Customer Experience (CX) to join our team in Sandton. You will design and implement CX strategies to enhance journeys, boost satisfaction, and drive loyalty across touchpoints. The role involves deep dives into customer behavior, service design, and digital engagement to differentiate clients.

You will collaborate with cross-functional teams to shape client strategies and foster customer-centricity within the Gauteng market.