Learning Programs Operations Lead

Maxit Consulting - Max Corporate Group; Buenos Aires; On-site; ARS 65,037,000 - 96,006,000; Full time

Job summary

Wyndham Hotels & Resorts in Buenos Aires, Argentina, seeks an Analyst, GSS Learning Projects Operations to coordinate the delivery of Wyndham University programs. You will manage calendars, LMS administration, registrations, and cross-functional dependencies to ensure consistent program delivery.

You will monitor operational metrics, support webinar promotion, and maintain documentation while providing coverage during peak periods.

Qualifications

• Bachelor's degree preferred; equivalent experience in Learning & Development, learning operations, training administration, program coordination, or related fields.
• 2-4 years of relevant experience in learning operations, training administration, program coordination, or related roles.
• Experience coordinating virtual and/or in-person learning programs, events, or recurring activities.
• Experience supporting learning platforms, LMS environments, learner registrations, or related learning operations.
• Experience managing multiple concurrent operational activities and deadlines.
• Experience working with operational data, reporting, trackers, or process documentation.
• Experience supporting vendors, invoices, or learning program logistics preferred.
• Experience supporting U.S.-based or global teams, or working in a Shared Services environment, strongly preferred.
• Proficiency in Microsoft Office; experience with LMS, Zoom, Smartsheet, and other learning or tracking platforms preferred.
• Fluency in English (written and verbal) required.

Responsibilities

• Coordinate operational readiness for assigned learning programs and initiatives, managing calendars, milestones, operational requirements, and cross-functional dependencies to ensure successful delivery, in coordination with Learning Project Management for project-based initiatives.
• Own the end-to-end operational coordination of recurring webinars and virtual learning sessions, including scheduling, facilitator and instructor coordination, session readiness, logistics, and post-session follow-up.
• Coordinate webinar promotion and learner communication requirements in partnership with Learner Engagement, ensuring alignment on audiences, timelines, materials, and approvals.
• Manage day-to-day LMS administration for assigned learning programs, including course setup, registrations/enrollments, learner access, updates, completion tracking, and related troubleshooting.
• Coordinate operational requirements across Training Administration, Learner Engagement, Learning Project Management, facilitators, vendors, and other stakeholders, identifying and escalating risks, logistical dependencies, or potential delivery issues as appropriate.
• Track and report learning operational metrics, including program activity, webinar attendance and participation, learner feedback, workload trends, and other relevant metrics to support visibility and decision-making.
• Identify recurring operational issues and improvement opportunities, recommending actions to enhance efficiency, consistency, and learner experience.
• Maintain and improve operational documentation, guides, and checklists to support process consistency, cross-training, and business continuity.
• Provide Training Administration coverage during peak periods or as needed to support service continuity.

Skills

English fluency

Organizational skills

Communication skills

Analytical skills

Cross-functional collaboration

Time management

Education

Bachelor's degree or equivalent in L&D or related

Tools

LMS

Zoom

Smartsheet

Microsoft Office

Job description

Wyndham Hotels & Resorts in Buenos Aires, Argentina, seeks an Analyst, GSS Learning Projects Operations to coordinate the delivery of Wyndham University programs. You will manage calendars, LMS administration, registrations, and cross-functional dependencies to ensure consistent program delivery.

You will monitor operational metrics, support webinar promotion, and maintain documentation while providing coverage during peak periods.