Lead Operations & Process Specialist / Staffing Operations Specialist

EPAM Systems; Argentina; On-site; ARS 106,110,000 - 166,745,000; Full time

Benefits offered by this job

Healthcare benefits

Financial programs

Paid time off

Sick leave

Upskilling

Reskilling

Certifications

LinkedIn Learning

Global career

Volunteer programs

Employee groups

Award-winning culture

Job summary

EPAM Systems in LATAM seeks a Lead Operations & Process Specialist to bring structure and efficiency to staffing and supply operations across the region. You will shape processes, coordinate stakeholders, and own continuous improvements in a fast-paced IT environment.

The role emphasizes turning ambiguity into clear procedures, bench/resource optimization, and collaboration with global teams. Fluency in Spanish and English is required for cross-border coordination.

Qualifications

• 2+ years of IT experience is desirable.
• Native Spanish and fluent English for professional communication.
• Strong structured thinking and analytical mindset.
• Ability to turn ambiguity into clear, actionable processes.
• Process-oriented mindset with attention to detail.
• Proactive, takes ownership and can lead improvements.
• Capable to work independently in a fast-paced environment.
• Strong communication skills for stakeholder collaboration.

Responsibilities

• Build, structure, and optimize processes within staffing and supply function, including bench management.
• Analyze complex workflows, identify gaps, and design efficient solutions.
• Document processes and establish scalable ways of working across teams.
• Coordinate stakeholders to ensure smooth day-to-day staffing and operations in LATAM.
• Support staffing activities and handle escalations in the region.
• Drive operational improvements and take ownership of initiatives.
• Collaborate with stakeholders across teams to align on priorities.

Job description

We are looking for a Lead Operations & Process Specialist / Staffing Operations Specialist to bring structure, clarity, and efficiency to staffing and supply operations in the LATAM region. If you excel at making sense of complex situations, turning ambiguity into clear processes, and establishing robust systems for resource and staffing management, this role is for you.

Responsibilities

• Build, structure, and optimize operational processes within the staffing & supply function, including bench management and resource utilization
• Dive into complex, evolving workflows, identify operational gaps, and design efficient solutions
• Document processes and establish clear, scalable ways of working across teams
• Coordinate stakeholders and ensure smooth, reliable execution of day-to-day staffing and operations in the LATAM region
• Support staffing activities in the region and handle staffing escalations
• Drive initiatives independently and take ownership of operational improvements
• Collaborate effectively with stakeholders across teams to align on priorities and solutions

Requirements

• 2+ years of previous experience in an IT company is highly desirable
• Native proficiency in Spanish and strong fluency in English for professional communication
• Skills in structured thinking and an analytical, problem-solving mindset
• Capability to navigate ambiguity and turn complex, unstructured information into clear, structured, and actionable processes
• Showcase of a process-oriented mindset with a passion for bringing order to chaos
• Strong organizational skills and high attention to detail
• Proactivity and ownership to lead and drive things forward
• Capability to work independently in a fast-paced, evolving environment
• Strong communication skills to effectively collaborate with stakeholders

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn