Lead Operational Intelligence Engineer

EPAM Systems; Argentina; Presencial; ARS 1.200.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Connectivity Bonus

Medicina Prepaga

Paternity Leave

Discounts card

English Training

Training Program

Marriage bonus

Referral Program

External Agreements and Discounts

Vacations: 14 calendar days a year

Descripción de la vacante

EPAM Systems is seeking a Lead Operational Intelligence Engineer to own the development and maintenance of an Elastic & Observability Platform across cloud environments. This role drives strategic platform initiatives, guides a high-performing team, and ensures platform reliability while enabling self-service capabilities for consumers.

The position includes on-call responsibilities, collaboration with multiple teams and vendors, and ongoing modernization through AI tooling and scalable

Formación

• 5+ years in Operational Intelligence with leadership in large-scale observability platforms.
• Architect and manage Elastic clusters in multi-cloud environments.
• Strong infrastructure-as-code experience (Terraform/Ansible).
• Advanced Python scripting for automation and data processing.

Responsabilidades

• Oversee availability, performance, and security of observability platforms to meet SLAs.
• Provide leadership during incidents and drive rapid resolutions during on-call periods.
• Develop platform documentation and SOPs for knowledge sharing.
• Mentor team members and collaborate with cross-functional teams and vendors.

Conocimientos

Elastic Stack

Terraform

Ansible

Python

PagerDuty

Incident Management

Leadership

English Proficiency

Herramientas

Kibana

Elasticsearch

Logstash

Descripción del empleo

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team. In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.

Responsibilities

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
• Provide technical leadership during complex incidents and expedite resolutions promptly during on-call periods
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
• Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
• Strong capability in managing and scaling fault‑tolerant platforms while ensuring performance, security, and compliance across large distributed systems
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to have

• Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
• Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
• Hands‑on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
• Experience driving strategic initiatives such as modernization through AI tooling, cloud‑native transitions, or cost-saving observability optimizations

We offer

• Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
• Medicina Prepaga (It covers the collaborator and direct family group).
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
• Discounts card.
• English Training (English lessons, twice per week).
• Training Program (Access to multiple customized training plans according to the needs of each role within the company).
• Marriage bonus (The company doubles the allowance established by law that ANSES offers).
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
• External Agreements and Discounts.
• Vacations: 14 calendar days a year

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.