Lead Operational Intelligence Engineer

EPAM Systems; Argentina; Remote; ARS 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Connectivity Bonus

Medicina Prepaga

Paternity Leave

Discounts card

English Training

Training Program

Marriage bonus

Referral Program

External Discounts

Vacations 14 days

Job summary

EPAM Systems, Inc. is seeking a Lead Operational Intelligence Engineer to own the Elastic & Observability Platform across cloud environments. You will guide a high-performing team, drive platform reliability, and enable self-service capabilities for platform consumers.

Expect on-call rotations and collaboration with multinational teams on innovative projects. You will architect Elastic clusters, implement IaC (Terraform, Ansible), and advance AI-driven observability while maintaining strong

Qualifications

• 5+ years in Operational Intelligence with leadership experience.
• Ability to architect Elastic clusters across multi-cloud environments.
• Expert in Elastic Stack components (Elasticsearch, Kibana, Logstash).
• Proficient in Terraform and Ansible for IaC.
• Advanced Python scripting for automation.
• Strong incident management and on-call experience.
• Fluent English (B2+).

Responsibilities

• Oversee the availability, functionality, performance, and security of observability platforms to exceed SLAs.
• Provide technical leadership during complex incidents and on-call resolutions.
• Develop and maintain platform documentation and SOPs.
• Collaborate with cross-functional teams and vendors for operational requirements and upgrades.
• Lead features and self-service capabilities, including Elastic Synthetics and chargeback automation.
• Architect proofs-of-concept for platform innovation (AI-driven observability, data processing, Kubernetes migrations).
• Supervise Elastic clusters deployment via Infrastructure-as-Code (Terraform, Ansible).
• Manage platform lifecycle: upgrades, capacity, cost, and compliance.
• Tune ELK stack performance (ingestion, indexing, queries).
• Lead operational events: SSL rotations, migrations, scalability projects.

Skills

Operational Intelligence

Leadership

Python scripting

Incident management

Kubernetes

Terraform

Ansible

Elasticsearch

Kibana

Logstash

GitOps

PagerDuty

Uptrends

AI tooling

Tools

Elastic Stack

Kibana

Logstash

Terraform

Ansible

Jenkins CI

GitOps frameworks

Elastic Synthetics

Job description

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.ResponsibilitiesOversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAsProvide technical leadership during complex incidents and escalate resolutions promptly during on-call periodsDevelop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resourcesCollaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgradesLead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automationArchitect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migrationSupervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practicesOversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirementsContinuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environmentsEstablish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDutySupervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflowsLead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projectsRequirements5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platformsDemonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environmentsIn-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and LogstashAdvanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworksAdvanced Python scripting skills for automation, data processing, and extending platform interoperabilityDeep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutionsProven expertise in troubleshooting and resolving complex platform challenges under tight SLAsStrong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systemsDemonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teamsExcellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skillsNice to haveExpertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processesTrack record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic featuresHands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworksExperience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizationsWe offerConnectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).Medicina Prepaga (It covers the collaborator and direct family group).Paternity Leave (Two additional days are added to what is established by law, total of 4 days).Discounts card.English Training (English lessons, twice per week).Training Program (Access to multiple customized training plans according to the needs of each role within the company).Marriage bonus (The company doubles the allowance established by law that ANSES offers).Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).External Agreements and Discounts.Vacations: 14 calendar days a yearBy applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.