Key Account Manager

Kaizen Gaming; Buenos Aires; Ibrido; ARS 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Kaizen Gaming, the team powering Betano, is seeking a Key Account Manager for the Argentinian market. You will manage high-value customer portfolios, foster loyalty, and drive sustainable play while delivering a world-class service across online and offline channels.

You will build strong relationships, target key accounts at different lifecycle stages, organize events, analyze customer behavior, and collaborate with cross-functional teams to maximize lifetime value.

Competenze

• Bachelor’s or Master’s degree in Marketing/Business Administration/Management or related field.
• Experience in a customer-facing role; key account management is a plus.
• Native Spanish with good English.
• Strong relationship-building and commitment to world-class service.
• Proficient in MS Office suite.

Mansioni

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.
• Monitor customer performance and ensure timely provision of rewards across online and offline channels.
• Provide top-tier customer service as the primary contact across channels.
• Proactively target key accounts to drive growth and activity at lifecycle milestones.
• Plan and host key account events in collaboration with Hospitality and Sponsorship teams.
• Analyze customer data to tailor strategies and capture insights for the voice of the customer.

Conoscenze

Relationship building

Commercial acumen

Analytical skills

Organizational skills

Communication skills

Formazione

Bachelor’s/Master’s in Marketing/Business Administration/Management

Strumenti

MS Office

Descrizione del lavoro

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Argentinian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

As a Key Account Manager, you will:

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements;
  Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
  Monitor market-level performance and comprehend emerging trends;
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
  Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management or other relevant fields;
  Work experience in a customer-facing environment. Key customer management will be considered a plus;
• Native Spanish speaker and good level of English;
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
  Commercial acumen, analytical and organizational skills, attention to detail;
• Excellent MS office skills;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
• A sense of responsibility, reliability, and a proven ability to work well within a team;
• Professional appearance, and a willingness to travel and work outside of regular office hours.

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