IT Support & Power BI Analyst

Crossing Hurdles; Santa Fe Capital; On-site; ARS 700,000 - 1,100,000; Full time

Job summary

Crossing Hurdles is seeking a Technical Support Associate to deliver first‑level IT support across the organization. You will help maintain IT infrastructure, telephony, and network connectivity while following ITIL best practices.

Responsibilities include incident management, request fulfillment, and SLA adherence. Requires 2+ years in IT support, and proficiency with Microsoft 365, AD/Okta, and networking fundamentals. Bilingual English/Spanish preferred.

Qualifications

• Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
• 2+ years in Technical Support/Help Desk roles.
• Strong analytical, troubleshooting and problem‑solving skills.
• Experience with Microsoft 365 services and identity management (AD/Okta).

Responsibilities

• Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
• Troubleshoot, diagnose and resolve routine technical incidents affecting end users and business operations.
• Respond to requests for support, installation, configuration, relocation, and removal of hardware and software.
• Own and track incidents and service requests through resolution with SLAs.
• Maintain ITSM processes including Incident Management and Request Fulfillment.
• Identify recurring issues and communicate improvements to IT teams.
• Collaborate with internal teams and vendors to resolve escalated incidents.
• Provide excellent customer service and clear communication with end users.

Skills

Microsoft 365

Active Directory

Okta

DNS

DHCP

Networking basics

Cybersecurity basics

Intune

ITSM

Incident Management

SLA management

Communication (Spanish/English)

Customer service

Troubleshooting

Collaboration

Education

Associate's or Bachelor's Degree in IT/CS

Job description

Crossing Hurdles is seeking a Technical Support Associate to deliver first‑level IT support across the organization. You will help maintain IT infrastructure, telephony, and network connectivity while following ITIL best practices.

Responsibilities include incident management, request fulfillment, and SLA adherence. Requires 2+ years in IT support, and proficiency with Microsoft 365, AD/Okta, and networking fundamentals. Bilingual English/Spanish preferred.