Hybrid ITAD Operations Specialist

AppDirect, Inc; Buenos Aires; Hybrid; ARS 1,000,000 - 1,400,000; Full time

Benefits offered by this job

PTO 15 days

Medical coverage OSDE Plan 310

Wellness reimbursement

English lessons

Global/local events

Job summary

AppDirect seeks an ITAD Operations Associate to join our Global Operations team. You will manage ITAD workflows, financial data, and cross-functional coordination with warehouse, finance, and customer teams. Use Google Sheets, Parabola, Slack, and Retool to drive repeatable processes and accurate reporting.

This role requires 3+ years in related operations, strong attention to detail, and proactive SOP improvements. The position offers a flexible hybrid schedule with one onsite day per week.

Qualifications

• 3+ years in auditing, billing operations, data analysis or logistics coordination.
• Strong skills in Google Sheets with pivot tables, filters and lookups.
• Excellent English communication via Slack and email.

Responsibilities

• Oversee ITAD processing workflows with warehouses and partner facilities for timely shipments and processing.
• Monitor ITAD action queues for warehouse teams, ensuring steps follow SOPs.
• Ingest data destruction and settlement reports into internal systems for reporting and audits.
• Gather FMV pricing data from secondary markets, trade-in partners, and historical reports.
• Maintain FMV estimates per device to power in-app price displays for customers.
• Run reports to surface estimated resale value (FMV) for aging devices.
• Reconcile ITAD revenue reports with bank deposits to issue credit memos.

Skills

Google Sheets

English (verbal & written)

Attention to detail

SOPs

Tools

Parabola

Retool

Slack

Job description

AppDirect seeks an ITAD Operations Associate to join our Global Operations team. You will manage ITAD workflows, financial data, and cross-functional coordination with warehouse, finance, and customer teams. Use Google Sheets, Parabola, Slack, and Retool to drive repeatable processes and accurate reporting.

This role requires 3+ years in related operations, strong attention to detail, and proactive SOP improvements. The position offers a flexible hybrid schedule with one onsite day per week.