Hybrid ITAD Operations Specialist

Firstbase; Buenos Aires; Híbrido; ARS 67.910.000 - 98.092.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO and holidays

Medical coverage

Wellness reimbursements

English lessons

Global events

Descripción de la vacante

Firstbase, an AppDirect subsidiary, is seeking an ITAD Operations Associate to join our Global Operations team. You will act as the Control Tower for ITAD workflows, manage financial data infrastructure, and coordinate with warehouse, finance, and customer teams to ensure accurate reporting and efficient processes.

The role emphasizes operational precision, ownership, and clear communication across Google Sheets, Parabola, Slack, and Retool.

Formación

• 3+ years of experience in auditing, billing operations, data analysis or logistics coordination.
• Strong skills in Google Sheets (pivot tables, filters, lookups).
• Strong English verbal and written communication skills, especially over Slack and email.
• High attention to detail and ability to manage multiple workflows in parallel.
• Comfortable with structured SOPs, but proactive in suggesting improvements.

Responsabilidades

• Oversee all ITAD processing workflows, coordinating with warehouses and external facilities to ensure timely shipments and processing tasks.
• Assign and monitor ITAD action queues for warehouse teams, ensuring steps follow SOPs.
• Review and ingest data destruction reports and settlement reports from resale partners into internal systems for reporting and audit trails.
• Gather FMV pricing data from secondary market platforms, trade-in partners, and historical resale reports.
• Maintain and enrich our internal FMV estimates per device to power in-app price displays for customers.
• Run reports to surface estimated resale value (FMV) of aging devices to customers and drive timely action.
• Reconcile device-level and order-level ITAD revenue reports with actual bank deposits to issue accurate credit memos.
• Collaborate with Finance to own the end-to-end credit issuance workflow.
• Investigate and resolve financial discrepancies with vendor partners based on reconciliation findings.
• Own financial reporting for the ITAD program, including revenue and gross margin reporting.
• Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for ITAD workflows.

Conocimientos

English communication

Google Sheets

Herramientas

Parabola

Slack

Retool

Descripción del empleo

Firstbase, an AppDirect subsidiary, is seeking an ITAD Operations Associate to join our Global Operations team. You will act as the Control Tower for ITAD workflows, manage financial data infrastructure, and coordinate with warehouse, finance, and customer teams to ensure accurate reporting and efficient processes.

The role emphasizes operational precision, ownership, and clear communication across Google Sheets, Parabola, Slack, and Retool.