HR Helpdesk Associate — People & Culture

SAP SE; Buenos Aires; Hybrid; ARS 1,300,000 - 2,300,000; Full time

Benefits offered by this job

Excellent employment benefits

Modern office with great amenities

Work-life balance programs

Job summary

SAP SE in Buenos Aires is seeking a motivated HR Helpdesk associate to be the first point of contact for employees needing HR assistance. You will research answers, update HR knowledge content, and gain hands-on experience with modern digital HR tools in a hybrid work setup.

We value motivation to learn, comfort with technology, and a long-term HR career mindset. You’ll interact daily with employees across a global company and contribute to a supportive, inclusive work environment.

Qualifications

• Strong Spanish and/or Portuguese and English communication skills.
• Some experience in a customer-facing role.
• Interest in HR, technology, and digital tools.
• Motivation to build a long-term HR career.
• Enjoy helping others and solving problems.

Responsibilities

• Answer HR questions via ticketing system, email, chat, and phone.
• Research information and help keep our Knowledge Database up to date by collaborating with internal stakeholders.
• Resolve low-to-medium complexity issues with growing independence.
• Learn and use HR systems, content management, automation tools, AI features, and more.
• Suggest improvements that help simplify and enhance the employee experience.

Skills

Establishing Trust

Customer Orientation

Effective Communication

Emotional Intelligence

Complex Problem Solving

AI data analytics

AI content Curation

Data-Driven Stakeholder Management

Job description

SAP SE in Buenos Aires is seeking a motivated HR Helpdesk associate to be the first point of contact for employees needing HR assistance. You will research answers, update HR knowledge content, and gain hands-on experience with modern digital HR tools in a hybrid work setup.

We value motivation to learn, comfort with technology, and a long-term HR career mindset. You’ll interact daily with employees across a global company and contribute to a supportive, inclusive work environment.