Help Desk Supervisor — SLA Champion & Team Coach

NCR Corporation; Buenos Aires; Presencial; ARS 900.000 - 2.100.000; Jornada completa

Descripción de la vacante

NCR Voyix is seeking a SAS – Supervisor in Buenos Aires to lead the regional support teams and ensure SLA performance. The role emphasizes coaching, process improvement, and collaboration with global counterparts to adapt processes locally.

You will monitor metrics, maintain the knowledge base, and drive initiatives that enhance customer satisfaction and operational efficiency. The ideal candidate communicates effectively, demonstrates strong organization and problem-solving skills, and has

Formación

• Excellent communications and relationship-building skills.
• Strong organizational acumen and sense of urgency.
• Experience leading support teams and meeting SLA targets.

Responsabilidades

• Lead support team leaders and ensure SLA standards.
• Coach teams to meet service level objectives.
• Monitor metrics and provide input to management.
• Maintain knowledge base and documentation processes.

Conocimientos

Leadership

Communication

Coaching

Analytical skills

Problem solving

Organizational skills

Educación

Bachelor's degree in related field

Herramientas

MS Office

Descripción del empleo

NCR Voyix is seeking a SAS – Supervisor in Buenos Aires to lead the regional support teams and ensure SLA performance. The role emphasizes coaching, process improvement, and collaboration with global counterparts to adapt processes locally.

You will monitor metrics, maintain the knowledge base, and drive initiatives that enhance customer satisfaction and operational efficiency. The ideal candidate communicates effectively, demonstrates strong organization and problem-solving skills, and has