Head of Creative Operations & Delivery

Neon Growth; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work processes

Job summary

Neon Growth is seeking a Director of Creative Operations to refine and lead the operating system behind high-volume creative production. You will own intake, prioritization, staffing, timelines, reviews and delivery, partnering with Creative Directors, Strategists, Account Leads and Media Buyers to keep priorities clear and feedback consolidated.

You will establish end-to-end workflows for static, motion and video work, ensuring briefs are complete, decisions are clear and timelines achievable.

Qualifications

• 7+ years in creative operations, creative project management, integrated production or agency operations.
• Experience leading workflow across designers, editors, motion designers and strategists.
• Experience in a performance marketing, advertising, ecommerce or digital agency.
• Strong understanding of high-volume paid-social creative production.
• Strong resource planning, capacity management and project‑scoping skills.
• Experience building structured review and approval processes.
• Comfortable challenging senior creative, account and strategy leaders.
• Calm, direct and decisive in a fast‑moving environment.

Responsibilities

• Own end-to-end workflow for static, motion and video creative.
• Establish stages for briefing, concept approval, production, review and delivery.
• Ensure projects begin with a complete brief, decision-maker, timeline and review plan.
• Build processes that support high creative volume without sacrificing quality.
• Own the central intake process and creative priority queue.
• Assign work based on skill set, capacity, deadlines and continuity.
• Determine what can be accepted, deferred or expedited.
• Forecast capacity and recommend additional resources when needed.
• Establish structured review checkpoints and feedback deadlines.
• Consolidate input from Creative, Strategy, Media, Accounts and clients.
• Resolve conflicting feedback before production continues.
• Maintain records of versions, approvals and decisions.
• Serve as the operational counterpart to the Creative Directors.
• Improve briefs and production readiness with Creative Strategists.
• Set realistic timelines with Account Leads.
• Support rapid iteration with Media Buyers based on performance data.
• Push back when requests lack clarity or exceed capacity.
• Protect focused production time for the creative team.
• Own schedules, milestones, dependencies and delivery visibility.
• Identify risks before deadlines.
• Create predictable review rhythms and practices.
• Reduce unnecessary urgency and avoidable rework.
• Build an environment that balances speed with quality.

Skills

Creative ops

Project management

Agency operations

Resource planning

Capacity management

Structured reviews

Decision making

Calm under pressure

Tools

Figma

Frame.io

Job description

Neon Growth is seeking a Director of Creative Operations to refine and lead the operating system behind high-volume creative production. You will own intake, prioritization, staffing, timelines, reviews and delivery, partnering with Creative Directors, Strategists, Account Leads and Media Buyers to keep priorities clear and feedback consolidated.

You will establish end-to-end workflows for static, motion and video work, ensuring briefs are complete, decisions are clear and timelines achievable.