Director of Creative Operations (Ad Agency)

Neon Growth; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work processes

Job summary

Neon Growth is seeking a Director of Creative Operations to refine and lead the operating system behind high-volume creative production. You will own intake, prioritization, staffing, timelines, reviews and delivery, partnering with Creative Directors, Strategists, Account Leads and Media Buyers to keep priorities clear and feedback consolidated.

You will establish end-to-end workflows for static, motion and video work, ensuring briefs are complete, decisions are clear and timelines achievable.

Qualifications

• 7+ years in creative operations, creative project management, integrated production or agency operations.
• Experience leading workflow across designers, editors, motion designers and strategists.
• Experience in a performance marketing, advertising, ecommerce or digital agency.
• Strong understanding of high-volume paid-social creative production.
• Strong resource planning, capacity management and project‑scoping skills.
• Experience building structured review and approval processes.
• Comfortable challenging senior creative, account and strategy leaders.
• Calm, direct and decisive in a fast‑moving environment.

Responsibilities

• Own end-to-end workflow for static, motion and video creative.
• Establish stages for briefing, concept approval, production, review and delivery.
• Ensure projects begin with a complete brief, decision-maker, timeline and review plan.
• Build processes that support high creative volume without sacrificing quality.
• Own the central intake process and creative priority queue.
• Assign work based on skill set, capacity, deadlines and continuity.
• Determine what can be accepted, deferred or expedited.
• Forecast capacity and recommend additional resources when needed.
• Establish structured review checkpoints and feedback deadlines.
• Consolidate input from Creative, Strategy, Media, Accounts and clients.
• Resolve conflicting feedback before production continues.
• Maintain records of versions, approvals and decisions.
• Serve as the operational counterpart to the Creative Directors.
• Improve briefs and production readiness with Creative Strategists.
• Set realistic timelines with Account Leads.
• Support rapid iteration with Media Buyers based on performance data.
• Push back when requests lack clarity or exceed capacity.
• Protect focused production time for the creative team.
• Own schedules, milestones, dependencies and delivery visibility.
• Identify risks before deadlines.
• Create predictable review rhythms and practices.
• Reduce unnecessary urgency and avoidable rework.
• Build an environment that balances speed with quality.

Skills

Creative ops

Project management

Agency operations

Resource planning

Capacity management

Structured reviews

Decision making

Calm under pressure

Tools

Figma

Frame.io

Job description

• Neon Growth is a performance marketing agency helping ecommerce, consumer and app brands scale profitably.
• We manage millions in monthly media spend across paid social, search and emerging channels. Creative is one of the primary drivers of growth, not a support function.
• Our designers, editors, strategists and media buyers produce and test high volumes of performance creative across Meta, TikTok, Reddit, YouTube and other platforms.
• We are hiring a Director of Creative Operations to refine and lead the operating system behind that work.

The Role

• You will own how creative work is briefed, prioritized, staffed, reviewed and delivered across the agency.
• This is not a task-management or scheduling role. You will have clear authority over creative intake, prioritization, resource allocation, timelines, review processes and delivery.
• You will work alongside Creative Directors, Strategists, Account Leads, Media Buyers and agency leadership to keep priorities clear, consolidate feedback and move work from brief to delivery without unnecessary rework.
• The Creative Director owns the quality and direction of the work. You own how it is scoped, staffed, prioritized, reviewed and delivered.

What You’ll Own

Creative Workflow

• Manage the end-to-end workflow for static, motion and video creative.
• Establish clear stages for briefing, concept approval, production, review and delivery.
• Ensure projects begin with a complete brief, decision-maker, timeline and review plan.
• Build processes that support high creative volume without sacrificing quality.

Prioritization and Capacity

• Own the central intake process and creative priority queue.
• Assign work based on skill set, capacity, deadlines and continuity.
• Determine what can be accepted, deferred or expedited.
• Make tradeoffs clear when new priorities displace existing work.
• Forecast capacity and recommend additional resources when needed.

Reviews and Feedback

• Establish structured review checkpoints and feedback deadlines.
• Consolidate input from Creative, Strategy, Media, Accounts and clients.
• Resolve conflicting feedback before production continues.
• Prevent major late-stage changes from being treated as minor revisions.
• Maintain clear records of versions, approvals and decisions.

Cross-Functional Leadership

• Serve as the operational counterpart to the Creative Directors.
• Improve briefs and production readiness with Creative Strategists.
• Set realistic timelines with Account Leads.
• Support rapid iteration with Media Buyers based on performance data.
• Push back when requests lack clarity, exceed capacity or compromise existing commitments.
• Protect focused production time for the creative team.

Delivery and Team Performance

• Own schedules, milestones, dependencies and delivery visibility.
• Identify risks before they become missed deadlines.
• Create predictable review rhythms and working practices.
• Reduce unnecessary urgency, project switching and avoidable rework.
• Build an environment that combines speed, clarity and accountability.

What Success Looks Like

Within your first six months, you will have:

• Established a clear intake and prioritization process.
• Created structured creative-review checkpoints.
• Improved visibility into workload, capacity and delivery risk.
• Reduced conflicting feedback, project switching and late changes.
• Improved on-time delivery and reduced revision rounds.
• Created a more predictable working environment for the creative team.

What Makes You a Fit

• 7+ years in creative operations, creative project management, integrated production or agency operations.
• Experience leading workflow across designers, editors, motion designers and strategists.
• Experience in a performance marketing, advertising, ecommerce or digital agency.
• Strong understanding of high-volume paid-social creative production.
• Strong resource planning, capacity management and project‑scoping skills.
• Experience building structured review and approval processes.
• Comfortable challenging senior creative, account and strategy leaders.
• Calm, direct and decisive in a fast‑moving environment.

Particularly Valuable Experience

• Ecommerce and direct‑response advertising.
• Performance creative for Meta, TikTok, Reddit or YouTube.
• Static, motion and video‑production workflows.
• Figma, Frame.io and creative project‑management platforms.
• Agency traffic management and external production resourcing.
• Process design and organizational change.

How You Operate

• You are highly organized, but not merely administrative.
• You understand creative work, but you are not trying to become the Creative Director.
• You can manage strong personalities, resolve competing priorities and make clear operational decisions.
• You are comfortable saying:
• “We can expedite this, but another commitment must move.”
• “The feedback is contradictory and needs one decision before production continues.”
• You understand that speed comes from clear priorities, strong briefs, disciplined reviews and focused execution.

Reporting Structure

• The Director of Creative Operations will report directly to agency leadership and operate as a peer to the Creative Directors.
• Creative Directors own concepts, craft, creative direction and quality.
• The Director of Creative Operations owns workflow, priorities, resources, timelines and delivery.
• You will have the backing of agency leadership to implement consistent processes across Creative, Strategy, Media and Accounts.

Why Join Neon Growth

• This is an opportunity to refine and lead the creative operating system rather than inherit a rigid one.
• You will have direct access to leadership, meaningful decision authority and the ability to shape how the creative department operates as Neon Growth grows.
• Your impact will be visible in creative quality, client performance, delivery reliability and the experience of the creative team.