Guest Experience Coordinator

AvantStay, Inc.; Argentina; A distancia; ARS 12.597.000 - 20.994.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible & fully remote - work from 어디

Full-time position

Pay range USD 6-10/hour

Descripción de la vacante

AvantStay, Inc. is seeking a Guest Experience Agent to support guests from inquiry through post-stay. You’ll work with field operators to uphold property expectations and deliver exceptional service.

The role requires English fluency, 2+ years in customer service, Zendesk experience, call-center background, and strong communication. Remote, full-time, US EST hours with weekend shifts.

Formación

• Fluent English is required.
• 2+ years in customer service or concierge roles.
• Experience in a call center environment is preferred.
• Experience with Zendesk.
• Strong communication and attention to detail.
• Reliable with good team collaboration and ability to meet deadlines.

Responsabilidades

• Talk to escalated guests and troubleshoot issues.
• Make reservations based on requirements and budget.
• Respond to guest messages promptly to maintain a welcoming relationship.
• Interact with guests via phone, email, and text.
• Support field operations to maintain consistent guest experience.
• Keep systems updated with guest and property details.
• Provide accurate information regarding AvantStay policies.
• Build relationships with field operators and local vendors.
• Provide high-level customer support to all guests.

Conocimientos

Fluent English

Communication

Attention to detail

Time management

Customer service

Problem solving

Herramientas

Zendesk

Descripción del empleo

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for...

As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests' inquiries.

What you’ll do...

• Talk to escalated guests and troubleshoot guest issues.

• Make reservations for customers based on their various requirements and budgetary allowances.

• Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship.

• Interact with guests via phone, email, and text message.

• Support field operation teams in maintaining a consistent guest experience.

• Keep relevant systems updated with customer information and property details.

• Provide knowledgeable and accurate information regarding AvantStay properties and policies.

• Build and maintain positive relationships with field operators and local vendors.

• Provide the highest level of customer support to all current and future guests.

Requirements

• Fluency in English is required.

• Availability for full-time shifts during Eastern Standard Time business US business hours (7am-7pm) + weekend availability.

• 2+ year in customer service and/or concierge experience required.

• Experience with Zendesk.

• Experience in a call center environment.

• Strong communication skills and close attention to detail.

• Positive, enthusiastic and passionate about providing great customer service to our guests.

• Ability to understand and convey both business issues and technical concepts.

• Reliable, with a strong understanding of team dynamics.

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines

• Background in real estate and/or short-term rentals (preferred).

Benefits

• Flexible & fully remote - work from anywhere!

• Full-time position

• Pay range is USD $6-10/hour based on experience & location