Global Treasury Onboarding Project Lead

JPMorgan Chase; Buenos Aires; On-site; ARS 92,241,000 - 138,361,000; Full time

Job summary

JPMorgan Chase seeks an experienced Client Onboarding Associate to lead treasury product implementations for global clients from the GCB. You will guide a project team, coordinate with stakeholders, and ensure a best-in-class onboarding experience.

You will manage client relationships across Relationship Management, Sales, Service, Operations and Product Management, translating business needs into technical specifications and driving customer satisfaction throughout the implementation lifecycle.

Qualifications

• Bachelor of Science or Business Administration Degree.
• 1+ years of client facing work experience and a passion for stellar client experience.
• General Treasury Product Knowledge.
• Clear communication, partnership and influence.
• Risk awareness and quality program setup skills.
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
• Strategic thinking and adaptability to change.
• Demonstrated team building and collaboration.
• Comfort with collaboration tools like WebEx and Zoom.

Responsibilities

• Own the product implementation and training experience for assigned clients.
• Meet and connect with clients through WebEx, Zoom, and other collaboration technologies.
• Build and maintain strong relationships with key partners in RM, Sales, Service, Operations and Product Management.
• Manage client and partner expectations and understanding throughout the implementation process.
• Exhibit ownership of implementations experience and client satisfaction results.
• Work with Operations and Product Management to streamline processes.
• Identify business risk and own issues when they arise.
• Scope client requests and translate requirements into detailed technical specs for treasury services.
• Document meeting agendas, minutes and project plans; use workflow tool for updates.
• Demonstrate creative problem solving and judgement; elevate when necessary.
• Manage expectations by establishing timelines and dependencies to exceed expectations.

Skills

Client facing

Treasury product knowledge

Communication & influence

Risk awareness

Verbal & Written

Strategic thinking

Team collaboration

WebEx/Zoom proficiency

Education

Bachelor of Science or Business Administration Degree

Job description

JPMorgan Chase seeks an experienced Client Onboarding Associate to lead treasury product implementations for global clients from the GCB. You will guide a project team, coordinate with stakeholders, and ensure a best-in-class onboarding experience.

You will manage client relationships across Relationship Management, Sales, Service, Operations and Product Management, translating business needs into technical specifications and driving customer satisfaction throughout the implementation lifecycle.