Global Secure Access Operations Supervisor, 1Badge

EY; Municipio de Esquel; On-site; ARS 136,275,000 - 196,841,000; Full time

Job summary

EY seeks a Supervising Associate to support 1Badge Physical Access services across the Americas. You will administer CCURE 9000, HID credentials, and Victor VMS, while coordinating incidents and service requests in a global, remote-friendly setting.

You will develop procedures, train teams, and collaborate with vendors and regional stakeholders to ensure secure, reliable badge services and compliance with security requirements.

Qualifications

• Experience with enterprise physical access systems and credential management.
• Knowledge of CCURE 9000.
• Experience with HID credential solutions including mobile credentials.
• Familiarity with Victor VMS and related platforms.

Responsibilities

• Serve as a primary support contact for 1Badge (Physical Access) services across the Americas region.
• Provide technical administration and operational support for Physical Access control platforms, including CCURE 9000.
• Support HID credential technologies, including HID Mobile Access and mobile credential provisioning services.
• Support administration and operational activities associated with Victor Video Management System (VMS).
• Troubleshoot credentialing, access control, reader, camera, and related technology issues.
• Coordinate with field technicians, workplace teams, vendors, and local office contacts to support diagnosis and resolution of hardware and infrastructure issues.
• Manage and coordinate incidents related to Physical Access technologies and services.
• Utilize ServiceNow to manage incidents, service requests, knowledge articles, and operational workflows.
• Support onboarding activities for new office locations, renovations, and office expansions, ensuring operational readiness and smooth implementation of badge services.
• Develop, maintain, and deliver operational procedures, user guides, training materials, and communications supporting Physical Access services.
• Provide guidance and support to colleagues and service providers responsible for badge issuance, credential administration, access requests, and related activities.
• Train operational teams and service providers on processes, technologies, and support best practices.
• Provide backup support for scheduled operational maintenance activities, including server reboot procedures when required.
• Monitor operational trends and identify opportunities to improve service quality, efficiency, and customer experience.
• Partner with global Secure Access teams to support strategic initiatives, projects, and service enhancements.
• Support compliance, audit, risk, and security requirements associated with Physical Access technologies and credential management processes.

Skills

CCURE 9000

HID Mobile Access

ServiceNow

Victor VMS

ITIL Foundation

Technical Troubleshooting

Stakeholder Engagement

Education

Bachelor's degree in Information Technology or related field

Tools

CCURE 9000

HID Mobile Access

Victor VMS

ServiceNow

Job description

EY seeks a Supervising Associate to support 1Badge Physical Access services across the Americas. You will administer CCURE 9000, HID credentials, and Victor VMS, while coordinating incidents and service requests in a global, remote-friendly setting.

You will develop procedures, train teams, and collaborate with vendors and regional stakeholders to ensure secure, reliable badge services and compliance with security requirements.