Client Engagement & Service Innovation Analyst

JPMorganChase; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Service Innovation & Client Engagement Analyst within Global Service Delivery Innovation to support proactive client engagement, research context, assemble meeting materials, and track actions and outcomes.

You will document processes, analyze data, prepare user stories, and coordinate pilots with senior stakeholders to strengthen client relationships and drive growth. You will work under senior guidance, owning analyses and deliverables, while collaborating across

Formación

• 1+ years of experience in strategy, business management, consulting, client service, product, operations, data analysis, or related field.
• Strong analytical, research, and problem-solving skills with attention to accuracy and detail.
• Clear written and verbal communication skills and the ability to synthesize information into concise materials.
• Strong organization and time-management skills with the ability to manage multiple assignments and deadlines.
• Ability to work collaboratively, seek input, and incorporate feedback quickly.
• Proficiency in PowerPoint and Excel or comparable presentation and analytical tools.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Build and maintain client-meeting materials, briefing packs, templates, discussion guides, and follow-up trackers for proactive engagements.
• Gather and organize client, portfolio, service, product, and operational information to support meeting preparation and insight development.
• Support pilot execution by coordinating participants, schedules, materials, feedback, actions, and status reporting.
• Document current-state processes, pain points, user needs, business requirements, and future-state workflows.
• Perform quantitative and qualitative analysis to identify trends, measure engagement activity, and assess client and business outcomes.
• Prepare clear presentations, summaries, meeting notes, dashboards, and governance materials for working teams and senior stakeholders.
• Maintain project plans, action logs, risk and dependency trackers, and other execution documentation.
• Support user research, testing, and implementation of capabilities related to client insights, AI-assisted preparation, workflow, action tracking, and measurement.
• Coordinate across global and cross-functional stakeholders, follow up on commitments, and ensure information remains current and accurate.
• Identify opportunities to simplify recurring work, standardize content, and improve the quality and efficiency of delivery.

Conocimientos

Analytical skills

Research skills

Communication skills

Organization skills

Collaborative ability

PowerPoint

Excel

Educación

Bachelor's degree or equivalent experience

Herramientas

PowerPoint

Excel

Descripción del empleo

J.P. Morgan is seeking a Service Innovation & Client Engagement Analyst within Global Service Delivery Innovation to support proactive client engagement, research context, assemble meeting materials, and track actions and outcomes.

You will document processes, analyze data, prepare user stories, and coordinate pilots with senior stakeholders to strengthen client relationships and drive growth. You will work under senior guidance, owning analyses and deliverables, while collaborating across