German-English SaaS Remote Support Specialist

TalentPop; Rosario; Remote; ARS 25,414,000 - 42,357,000; Full time

Job summary

Prometeo Talent seeks a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote role is the first line of contact for Latin America and focuses on helping contractors with permit filings, account management, and platform usage.

Ideal candidates are fluent in English, have at least 2 years in customer service, and can navigate SaaS tools and spreadsheets.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

Professional communication

English fluency

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Prometeo Talent seeks a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote role is the first line of contact for Latin America and focuses on helping contractors with permit filings, account management, and platform usage.

Ideal candidates are fluent in English, have at least 2 years in customer service, and can navigate SaaS tools and spreadsheets.