Front Desk Representative

Teem; Argentina; Híbrido; ARS 334.800 - 558.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Training & Development

Descripción de la vacante

Teem is seeking a candidate for a hybrid role that supports healthcare practices by handling patient communication and scheduling appointments. The position involves managing inbound and outbound calls, maintaining accurate records, and contributing to patient acquisition efforts.

The ideal candidate has 1–2 years of experience in customer service or call center roles, with a preference for healthcare experience. Strong organizational and tech-savvy skills are essential for success.

The role offers remote work flexibility and opportunities for training and development.

Formación

• 1–2 years of experience in customer service, call center, or front desk roles.
• Healthcare experience preferred.
• Sales or lead generation experience is a plus.

Responsabilidades

• Handle high volumes of inbound and outbound calls professionally.
• Schedule and coordinate appointments using digital tools.
• Maintain accurate digital records of patient interactions.

Conocimientos

Empathy

Attention to detail

Organizational skills

Tech-savvy with CRM systems

Ability to multitask

Educación

High school diploma or equivalent

Herramientas

Microsoft 365

Scheduling software

Descripción del empleo

This role supports healthcare practices by handling inbound and outbound patient communication, scheduling appointments, and maintaining accurate records. A great fit for organized, tech‑savvy candidates comfortable with phones and multitasking.

Position Summary

This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach. You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.

Key Responsibilities

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy.
• Respond to voicemails, emails, and social media inquiries.
• Resolve patient concerns and elevate complex issues as needed.
• Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using digital tools.
• Monitor daily schedules to ensure smooth patient flow.
• Coordinate with healthcare teams to maintain timely operations.
• Make outbound calls to generate new patient leads.
• Engage potential patients with a friendly, persuasive approach.
• Follow up on marketing inquiries and campaign leads.

Administrative & Recordkeeping

• Maintain accurate digital records of patient interactions and appointments.
• Assist with invoicing, insurance documentation, and CRM updates.
• Support ad hoc administrative tasks to ensure operational efficiency.

Qualifications

Experience

• 1–2 years in customer service, call center, or front desk roles (healthcare preferred).
• Sales or lead generation experience is a plus.

Skills

• Empathy, emotional intelligence, and a patient-focused mindset.
• Attention to detail and organizational skills.
• Tech‑savvy with CRM systems, Microsoft 365 and scheduling software.
• Ability to multitask and manage high call volumes.

Education

• High school diploma or equivalent (additional training in customer service or sales is a plus).

Perks of Working with Teem

• Remote Work– Skip the commute and work from wherever you’re most comfortable.
• Training & Development– Ongoing support to grow your skills.