Field Tech, Training & Support Engineer - Remote

Ge Healthcare; Rosario; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Compensation in USD

Fully remote from EU

Job summary

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team that delivers intelligent support. You will troubleshoot across backend systems, databases, and APIs while keeping customer satisfaction at the forefront.

This role offers a fully remote setup from the EU and opportunities to master new skills within a People First culture. You’ll work with AWS, SQL, Grafana, and Sentry to analyze issues, document findings, and expand internal runbooks.

Qualifications

• 3+ years of experience in Technical Support, SRE, or Engineering.
• Excellent English communication (C1) in speaking and writing.
• Proven customer-facing experience in a technical support role.
• Strong SQL skills with production-scale relational databases.
• Experience with AWS or other cloud providers, including logs and secrets.
• Experience with Sentry and Grafana for monitoring and error tracking.
• Ability to explain technical concepts clearly to customers.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 across backend, databases, and integrations.
• Reproduce bugs across web admin dashboards, mobile apps, and backend APIs.
• Analyze logs and metrics to identify root causes.
• Query production databases (read-only) to validate data issues.
• Apply small, low-risk fixes and configuration changes.
• Escalate complex issues with clear documentation to Engineering.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.
• Maintain deep understanding of client solutions and meet KPIs.

Skills

Technical Support / SRE / Engineering

English (C1)

SQL

AWS

Sentry

Grafana

Analytical thinking

Customer-facing

Code-reading

Tools

Sentry

Grafana

ClickHouse

BigQuery

Job description

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team that delivers intelligent support. You will troubleshoot across backend systems, databases, and APIs while keeping customer satisfaction at the forefront.

This role offers a fully remote setup from the EU and opportunities to master new skills within a People First culture. You’ll work with AWS, SQL, Grafana, and Sentry to analyze issues, document findings, and expand internal runbooks.