Field Tech Support Engineer — On-Site Troubleshooter

Db Financial; Ciudad de Mendoza; Híbrido; ARS 184.482.000 - 276.723.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth

Competitive compensation

Exciting projects

Flextime

Descripción de la vacante

AgileEngine is seeking a Site Reliability Engineer to operate and improve a Kubernetes-based API platform across public and private cloud environments, including automation, tooling, and incident management.

The role requires 4+ years of hands-on Kubernetes production experience, strong Linux fundamentals, and experience with a major cloud provider (Azure/AWS), plus upper-intermediate English. Remote-friendly with flexible flextime and growth opportunities.

Formación

• 4+ years of hands-on experience operating Kubernetes in production.
• Strong Linux command line fundamentals.
• Experience with a public cloud provider, preferably Azure or AWS.
• Upper-intermediate English level.

Responsabilidades

• Operate and maintain the Kubernetes-based platform across public and private cloud environments.
• Work with observability tooling to ensure actionable alerts and up-to-date runbooks.
• Manage incidents end-to-end including root cause analysis and post-incident reviews.
• Onboard and support new clients onto the platform.
• Build automation and diagnostic tooling to reduce manual effort and improve performance.
• Identify and deliver process improvements in platform operations.
• Support software and hardware upgrades and keep components up to date.
• Proactively manage capacity to scale the platform with demand.

Conocimientos

Kubernetes in prod

Linux CLI

Public cloud

English proficiency

Herramientas

Grafana

Prometheus

Loki

Tempo

Python

Java

Helm

Terraform

CI/CD pipelines

Descripción del empleo

Site Reliability Engineer (Kubernetes) ID82566

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Site Reliability Engineer to operate and improve a Kubernetes-based API platform across public and private cloud environments, including automation, tooling, and incident management.

MUST HAVES

• 4+ years of hands-on experience operating Kubernetes in production, ideally with Service Mesh.
• Strong Linux and command line fundamentals.
• Confident debugging and troubleshooting complex systems, from the application layer through to lower-level infrastructure.
• Experience working with a public cloud provider, preferably Azure or AWS.
• Upper-intermediate English level.

NICE TO HAVES

• Working knowledge of Grafana, Prometheus, Loki and Tempo is a plus.
• Scripting or coding in Python or Java is a strong plus.
• CI/CD, infrastructure as code such as Helm or Terraform is a plus.
• Financial services background is not required.

WHAT YOU WILL DO

• Operate and maintain the Kubernetes based platform across public and private cloud environments.
• Work with observability tooling to ensure alerts are actionable through up-to-date runbooks and documentation.
• Manage incidents from end-to-end, including incident response, root cause analysis, and post incident reviews.
• Onboard and support new clients onto the platform.
• Build automation and diagnostic tooling that cuts manual effort and evaluates performance.
• Identify and deliver process improvements.
• Support software and hardware upgrades and keep components up to date.
• Proactively manage capacity so the platform scales with demand.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.