Field Service Engineer I/II (San Francisco Bay Area)

Clear Labs; San Carlos; Presencial; ARS 128.487.000 - 176.449.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life/AD&D

Long Term Disability

EAP

Discretionary time off

Stock options

Lunch stipend

Phone reimbursement

Descripción de la vacante

Clear Labs is seeking a Field Service Engineer to support robotic systems at HQ and client sites across the West Coast. You will perform preventive maintenance, repairs, and on-site troubleshooting to ensure uptime. The role requires hands-on biotech/robotics experience, strong communication, and the ability to travel up to 50%.

A Bachelor's degree and US work authorization are strongly preferred. Join a team that values customer impact, reliability, and cross-functional collaboration to advance

Formación

• Bachelor’s degree in a related field preferred.
• Hands-on field service experience in biotech/robotics.
• Strong troubleshooting skills in electronics and robotics.
• Experience servicing Hamilton liquid handlers; service training a plus.
• Excellent communication and customer service.
• Able to lift up to 80 lbs.
• Authorized to work in the US (no visa sponsorship).

Responsabilidades

• Support robotic systems at HQ and customer sites on the West Coast.
• Perform preventive maintenance and emergency repairs.
• Document service visits and write detailed reports.
• Provide feedback to improve system reliability.
• Assist on special projects across departments.
• Support Client Care to maximize equipment uptime.
• Assist with logistics to ensure timely shipments.
• Present a professional image to customers and vendors.

Conocimientos

Field service

Troubleshooting

Robotics

Hamilton systems

Communication

Biohazard safety

Heavy lifting

US work authorization

Educación

Bachelor’s degree in related field

Herramientas

Hamilton liquid handlers

Descripción del empleo

About Clear Labs

Clear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs’ turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases.

Position Summary

The Field Service Engineer is responsible for supporting both the in-house and field-installed robotic systems. This includes both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company's goals and objectives. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship-building skills, who is hard-working, smart, and loves to win.

Location:San Carlos, CA

Travel:Willingness to travel with little to no advance notice as needed to support customer operations. This is expected to be up to 50% travel per month.

Primary Responsibilities

This role will primarily support all robotic systems installed at the Clear Labs headquarters (HQ) and at customer sites around the West Coast region. These activities include, but are not limited to:

• Preventative maintenance activities and emergency repairs
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
• Maintain records of customer site visits and detailed service reports of work performed.
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Provide support for special projects to help improve the overall success of CL. This includes working with other departments and stakeholders. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)
• Support the Client Care team as needed to maximize equipment uptime and responsiveness
• Support logistics activities as needed to ensure proper products and finished goods ship on time, as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
• Present a professional image at all times to customers, clients, and other vendors

• Bachelor’s degree in a related field of study strongly preferred
• Hands-on field service experience, preferably in the biotech/life science/robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Current or previous expertise and experience with servicing Hamilton liquid handlers strongly preferred. Having Hamilton service training certification will be a plus
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
• Working knowledge of all technical support activities designed to achieve a world-class customer experience
• Ability to lift, carry, push, pull or otherwise move up to 80 lbs on an infrequent basis
• Must be currently authorized to work in the US. We do not budget for any immigration sponsorship at this time.

• Salary range:
  • FSE I: $84,922 - 103,794
  • FSE II: $95,418 - 116,622
  • Will be based on experience and qualification
• Medical, dental, and vision insurance
• Employer-Sponsored Basic Life/AD&D, Long Term Disability
• Employee Assistance Program (EAP)
• Discretionary Time Off
• Stock Option Plan
• Lunch stipend for days at headquarters
• Reimbursement of a monthly personal phone bill for business use, up to $100 per month
• Subject to Clear Labs Travel and Expense Policy and procedures

Notice of E-Verify Participation:Clear Labs participates in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. For more information, please review the E-Verify Participation Poster (English/Spanish) and the Right to Work Poster (English/Spanish).

Disclaimer: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of the Company.