End-to-End Customer Collaboration Architect

Opella; Buenos Aires; In loco; ARS 1.000.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Opella is seeking an End-to-End Customer Collaboration Specialist to optimize product, cash and information flows with designated customers and drive value creation through digital solutions and analytics.

You will build partnerships, lead cross-functional initiatives and shape a connected, customer-centric care ecosystem while embedding sustainability and social impact into decision-making. Fluency in English and relevant supply chain experience are essential.

Competenze

• Experience in supply chain areas such as customer service, demand planning and warehousing.
• Experience developing customer collaboration plans and leading teams.
• Proficient with SAP and Excel; able to analyze performance and drive improvements.
• Strong customer orientation, communication and project-management skills.
• Degree in Engineering, Business Administration or related field; fluent English.

Mansioni

• Define and manage the customer service strategy, including customer segmentation, the service catalogue and prioritized service improvement plans.
• Build strong partnerships with customer decision-makers and internal teams, using regular reviews to assess satisfaction, identify needs and agree joint action plans.
• Create and implement joint customer business and logistics plans that improve product, information and financial flows.
• Lead supply chain initiatives that improve product availability, forecasting, delivery reliability and cost efficiency from Opella to the point of sale or dispensation.
• Develop digital, data-driven customer care solutions and adapt relevant supply chain practices to create a connected and efficient customer ecosystem.
• Provide accurate performance reporting and descriptive, predictive and prescriptive analysis to support decisions and continuous improvement.
• Coach team members, reinforce a customer-performance culture and ensure activities follow quality, health, safety, compliance, regulatory and internal-control requirements.

Conoscenze

SAP

Excel

Customer collaboration

Project management

Formazione

Bachelor's degree in Engineering, Business Administration or related field

Strumenti

SAP

Descrizione del lavoro

Opella is seeking an End-to-End Customer Collaboration Specialist to optimize product, cash and information flows with designated customers and drive value creation through digital solutions and analytics.

You will build partnerships, lead cross-functional initiatives and shape a connected, customer-centric care ecosystem while embedding sustainability and social impact into decision-making. Fluency in English and relevant supply chain experience are essential.